Laura Myers
Mankato,MN
Summary
Compassionate Hospital Service Technician known for high productivity and efficient task completion. Possess specialized skills in medical equipment handling, sterilization techniques, and patient care support. Excel in communication, teamwork, and adaptability, ensuring seamless operations and positive patient experiences.
Overview
10
10
years of professional experience
Work History
Hospital Service Technician II
Agiliti Health
Mankato, MN
12.2024 - Current
- Conducted daily rounds to collect equipment for processing and distributed equipment throughout facility to maintain required levels.
- Resolved customer complaints in a timely manner by providing effective solutions.
- Delivered equipment to specified hospital locations.
- Maintained records of inventory or equipment usage.
- Sanitized the equipment and prepared it for patient use.
- Filled verbal and written requests for items based on daily or individual requisition.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Assistant Manager
Pub 500
Mankato, MN
08.2023 - 10.2024
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ensured compliance with all food safety regulations and sanitation standards.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Manager
Tav On The Ave
Mankato, MN
08.2015 - 08.2023
- Trained in all front-of-house hires.
- Assisted in the creation of the new hire manual for all hired servers.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Optimized profits by controlling food, beverage and labor costs.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed budgets, controlled costs, tracked revenue, and ensured profitability.
Education
Corrections
Minnesota State University, Mankato
Mankato, MNSkills
- Customer service
- Staff training
- Conflict resolution
- Organizational skills
- Healthcare regulations compliance
- Inventory management
References
References available upon request.
Timeline
Hospital Service Technician II
Agiliti Health
12.2024 - Current
Assistant Manager
Pub 500
08.2023 - 10.2024
Manager
Tav On The Ave
08.2015 - 08.2023
Corrections
Minnesota State University, Mankato
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