Laura Myers
Canonsburg,PA
Summary
Dynamic Front End Manager at Rite Aid with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in employee supervision and training, I excel in resolving disputes and creating a productive work environment. My strong listening skills and attention to detail drive store improvements and ensure exceptional service.
Overview
9
9
years of professional experience
Work History
Front End Manager
Rite Aid
04.2023 - Current
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
Assistant Store Manager
Dollar General
04.2022 - 03.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
School Van Driver
Canon McMillan School District
09.2020 - 12.2020
- Worked collaboratively with other drivers in coordinating pickup/drop-off schedules for various after-school activities or field trips.
- Collaborated with school administrators in updating transportation policies and procedures for enhanced safety and efficiency.
- Enforced disciplinary policies as outlined by the school administration while maintaining a respectful environment in the van.
Table Games Dealer
The Meadows Racetrack and Casino
04.2017 - 08.2019
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Manager
Dollar General
04.2016 - 09.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Crew Member
Duncan Donuts
09.2016 - 04.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree - Certification of Black Jack School
Meadows Race Track And Casino
Washington, PA 01-2017
No Degree - Certification of Carnival Table Games
The Meadows Racetrack And Casino
Washington, PA01-2017
High School Diploma -
Rootstown High School
Rootstown, OH06-1993
Skills
- Customer service
- Employee supervision
- Staff supervision
- Listening skills
- Training and mentoring
- Performance improvements
- Operations management
Timeline
Front End Manager
Rite Aid
04.2023 - Current
Assistant Store Manager
Dollar General
04.2022 - 03.2023
School Van Driver
Canon McMillan School District
09.2020 - 12.2020
Table Games Dealer
The Meadows Racetrack and Casino
04.2017 - 08.2019
Crew Member
Duncan Donuts
09.2016 - 04.2017
Manager
Dollar General
04.2016 - 09.2017
No Degree - Certification of Black Jack School
Meadows Race Track And Casino
No Degree - Certification of Carnival Table Games
The Meadows Racetrack And Casino
High School Diploma -
Rootstown High School
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