Laura Newswanger
Narvon ,PA
Summary
Dedicated professional with a proven track record in customer service and time management, demonstrated during my tenure at Rachel Elliot. Leveraged strong communication and cash register operation skills to enhance customer satisfaction and streamline transactions. Achieved notable improvements in efficiency and customer loyalty through meticulous attention to detail and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Cashier/Barista
Rachel Elliot
08.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Milk Delivery Driver
John Stoltzfus
07.2024 - 08.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Cleaning
Liz Raber
01.2022 - 05.2024
- Optimized store appearance with consistent cleaning, organization, and merchandising efforts.
- Used time management and efficient cleaning methods to meet deadlines.
- Followed specific cleaning schedules based on patient needs.
- Moved furniture and other objects to perform adequate cleaning.
- Improved facility cleanliness by implementing efficient cleaning techniques and utilizing appropriate cleaning products.
Education
High School Diploma - Accounting And Finance
Susquehanna Valley School District
New Holland, PA06.2024
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Customer assistance
- Time management skills
- Team collaboration
- Reliability and punctuality
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
Timeline
Cashier/Barista
Rachel Elliot
08.2024 - 08.2024
Milk Delivery Driver
John Stoltzfus
07.2024 - 08.2024
Cleaning
Liz Raber
01.2022 - 05.2024
High School Diploma - Accounting And Finance
Susquehanna Valley School District
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