Laura Norman

Administered disability claims management for cases requiring both brief and extended durations.

• Assisted patients in setting achievable health goals and monitoring progress to enhance motivation and adherence to care plans.
• Reduced hospital readmission rates by closely monitoring patients'' progress and addressing potential complications in a timely manner.
• Streamlined communication between healthcare providers, ensuring seamless coordination of care for optimal patient outcomes.
• Provided empathetic emotional support for patients facing challenging health concerns, fostering trust and open communication.
• Enhanced patient care by providing telephonic support and guidance to individuals with chronic illnesses.
• Collaborated with other health care professionals regarding plan of care and variances in plan implementation to achieve outcomes.
• Evaluated patients referred for case management to determine physical, mental, financial and psychosocial status by utilizing comprehensive, standardized criteria to identify existing and potential needs.
• Conducted thorough follow-up calls to assess the effectiveness of treatment plans, making adjustments as needed for optimal results.
• Educated patients on self-management techniques to promote independence and improve quality of life.
• Worked with medical teams, patients and families to implement effective treatment plans.
• Served as a liaison between patients, families, and healthcare providers to ensure a collaborative approach to managing chronic conditions.

• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Manage medications safely according to established guidelines while closely monitoring for side effects or adverse reactions .
• Review laboratory results and addressing critical values with physicians.