Laura Ochoa

Streamlined document management for raw materials and natural chemicals, enhancing operational efficiency. Coordinated annual SQF packet requests, ensuring all supplementary documentation was included. Optimized retrieval and submission processes for completed packets to quality assurance management team, improving approval turnaround time.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Answered inbound calls, chats and emails to facilitate customer service.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Tracked orders from start to finish to ensure timely delivery of goods or services.

• Company Overview: Purchasing Assistant for aircraft parts and Chemicals
• Daily duties check emailed requests from customers
• Evaluate requirements and determine appropriate purchasing methods
• Aircraft parts, tooling, raw materials, outside processing, maintenance and repair operations, MRO
• Locating Vendors request for quotes by email or over the phone
• Locating websites and researching companies online who carry parts or tools etc
• Final operation would be to choose the best quotes offered by price and or quality of product, getting back to our customer in a timely manner with the best outcome
• Purchasing Assistant for aircraft parts and Chemicals

• Greeted and escorted patients to therapy rooms
• Performed Treatments: US, EMS machine, cupping treatments
• Made new patient charts
• Receptionist duties
• Scheduled appointments
• Pulled and Filed charts
• Cleaned rooms
• Faxed Status to law offices
• Referrals on MRI
• Took vitals
• Paid Training Position

• Receptionist duties at high volume calls
• Customer Service
• Clerical duties

• Assisted in the Sterilization room
• Kept records, verified entry of information
• Trained for working in environmentally hazardous facility
• Packaged Medication from a fast-paced conveyer belt

• Substitute supervised and Taught set curriculum to day care aged children
• Helped with Facility Promotion
• Performed Office Duties Greeted Parents
• Receptionist duties
• Prepared meals

• File clerk duties
• Training in insurance departments

Assisted children with special needs in after-school and summer daycare programs. Supported students in completing daily tasks. Guided children on the autism spectrum in developing behavioral and social skills through positive reinforcement and sensory play.