Laura Okorie
Zara
Princess Anne,USA
1
Language
1
Certification
2
years of professional experience
Detail-oriented Business Administration student with two years of experience in retail and restaurant settings. Expertise in customer service, point-of-sale operations, and inventory management, with a strong ability to manage multiple priorities. Actively developing skills in Microsoft Excel, SQL, and Power BI to enhance business operations and reporting capabilities.
Work History
Retail Associate
2 Years- Delivered customer service in a fast-paced retail environment while assisting customers with purchases and product selection
- Managed transactions and maintained accuracy during checkout processes
- Organized inventory, merchandising displays, and product restocking
- Resolved customer concerns professionally and efficiently
- Worked collaboratively with team members to maintain customer satisfaction
Hostess/Server
8 Months- Delivered friendly and attentive customer service in a fast-paced restaurant environment.
- Took customer orders accurately and ensured meals were served promptly and correctly.
- Assisted with table setup, cleanup, and maintaining a clean, organized dining area.
- Worked closely with team members to provide efficient service and a positive guest experience.
- Helped handle busy shifts while staying professional, respectful, and focused on customer satisfaction.
Sales Associate
1 Year 2 Months- Assisted customers with finding merchandise, answering questions, and providing friendly, professional service.
- Organized, sorted, and stocked donated items to keep the sales floor clean, accessible, and well-presented.
- Supported daily store operations by pricing, tagging, and processing donated goods efficiently.
- Maintained a positive work environment by working well with team members and helping meet store goals.
- Contributed to Goodwill’s mission by helping process donations and support community-focused retail services.
Education
High school diploma or GED - Business Administration
Bachelor of Science - Business Administration
Skills
Sales Reporting
Cash Handling
Point-of-Sale (POS) Systems
Customer inquiry management
Data Entry
Transaction management
Record Organization
Administrative Support
Transaction Management
Customer Checkout
Certification
Driver's License
Languages
English
Interests
Business Operations
Data Analysis
Business Systems
Reporting
Process Improvement
and Administrative Support
Timeline
Hostess/Server
TOKYO STEAKHOUSE
05.2025 - 01.2026Read More
Retail Associate
Zara
05.2024 - 05.2026Read More
Sales Associate
Goodwill Industries
03.2024 - 05.2025Read More
High school diploma or GED from Business Administration
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University of Maryland Eastern Shore
Bachelor of Science from Business Administration
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