Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Laura Orihuela Balladares

Los Angeles,CA

Summary

As an advocate, I am passionate about supporting diverse populations facing different hardships in life. I am an engaging, friendly, team-oriented individual who thrives in fast-paced environments. My work ethic is strong. I am adaptable. I am passionate about mental health and am able to provide a wide range of community resources. I am a highly motivated employee who is eager to take on new challenges.

Overview

2
2
years of professional experience

Work History

Relief Advocate/ DV Hotline Counselor

YWCA Glendale
Glendale, CA
01.2023 - Current
  • Conduct safety assessments and provide safety planning strategies to survivors of domestic violence.
  • Assist domestic violence victims with available resources and explain their legal rights.
  • Advise victims on obtaining restraining orders against perpetrators of abuse.
  • Maintain detailed records regarding client progress and housing plans using Apricot.
  • Offer referrals to appropriate community resources based on individual needs.
  • Attend trainings related to best practices in working with survivors of domestic violence.
  • Evaluate and address individual client needs and concerns.

Support Staff Member

The Whole Child Development Center
Los Angeles, CA
04.2022 - Current
  • Pleasantly welcome visitors, answer phone calls and maintain the front reception desk.
  • Observe safety protocols to minimize accidents and spread of disease.
  • Answer questions and respond to inquiries to deliver a high level of service to residents.
  • Educate patients on various resources, services and programs to maximize care.
  • Respond to emergency situations and provide crisis support.
  • Store food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Assemble and serve meals for residents staying at shelter.
  • Prepare summaries of daily work completed for review by supervisors.
  • Maintain database by entering new and updated client and account information.
  • Scan and store files and records electronically to reduce paper files and secure data.

Program Worker

Beyond the Bell, Youth Development Program
Los Angeles, CA
04.2022 - 01.2023
  • Oversaw activities and events for 20 + children on daily basis.
  • Provided compassionate assistance to various individuals between the ages of 5 and 12
  • Created educational materials according to school programs.
  • Manage daily attendance and reported absences, incident reports, and behavior logs to Beyond the Bell for parental notification.
  • Establish positive relationships with students, parents, fellow teachers and school administrators.

Education

Associate of Arts - Sociology

Glendale Community College
Glendale, CA
06-2026

High School Diploma -

John Marshall High School
Los Angeles, CA
06-2024

Skills

  • Microsoft Office
  • Familiar with Excel
  • Organizational Skills
  • Customer Service
  • Calls Documentation
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Friendly, Positive Attitude
  • Verbal and Written Communication
  • Emotional Awareness
  • Active Listening
  • Conflict Resolution
  • Fluent in Spanish

Languages

English
Professional
Spanish
Professional

References

Susana- ICMS Case Manager, The Whole Child (323)358-1361

Rosario-Resident Advisor, The Whole Child (323)385-0570

Sarah- Coordinated Entry System Manager, Housing The Whole Child (323) 508- 8251

Timeline

Relief Advocate/ DV Hotline Counselor

YWCA Glendale
01.2023 - Current

Support Staff Member

The Whole Child Development Center
04.2022 - Current

Program Worker

Beyond the Bell, Youth Development Program
04.2022 - 01.2023

Associate of Arts - Sociology

Glendale Community College

High School Diploma -

John Marshall High School

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Laura Orihuela Balladares