Laura Ortiz
Homewood,AL
Summary
I want to be able to work with people, especially people who don't understand the language, translate to them. I work well with people and learn fast. I have learned a lot about customer service and I've learned to talk to people. Dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency.
Overview
8
8
years of professional experience
Work History
Intake Specialist
Alexander Shunnarah Personal Injury Attorneys
04.2023 - Current
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Streamlined the intake process by developing and implementing efficient data collection methods for improved service delivery.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
Floater at Heritage Preschool
Heritage Preschool
09.2020 - 04.2021
- Enhanced child engagement by incorporating age-appropriate activities and games into daily routines.
- Assisted lead teachers in developing effective lesson plans tailored to the diverse needs of children.
- Ensured a safe and nurturing environment for children by closely monitoring play areas and maintaining cleanliness.
- Built rapport with parents, fostering strong communication regarding their child''s progress and needs.
- Adapted quickly to changing schedules or classroom dynamics, ensuring seamless support for lead teachers as needed.
Dental assistant program called Birmingham Dental Assistant
Birmingham Endodontics
10.2020 - 12.2020
Server and Hostess
Cocina Superior
05.2018 - 06.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Shift Leader
Guthrie's
07.2016 - 07.2018
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
No Degree - Dental Assisting
Birmingham Dental Assistant Program
Birmingham, AL12.2020
High School Diploma -
Homewood High School
Homewood, AL05.2018
Skills
- Eligibility Review
- Application Assessments
- Claims Processing
- Intake Assessment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
References available upon request.
activities
- ('16-'17) Junior Varsity Girls Soccer Team
references
Available upon request
Timeline
Intake Specialist
Alexander Shunnarah Personal Injury Attorneys
04.2023 - Current
Dental assistant program called Birmingham Dental Assistant
Birmingham Endodontics
10.2020 - 12.2020
Floater at Heritage Preschool
Heritage Preschool
09.2020 - 04.2021
Server and Hostess
Cocina Superior
05.2018 - 06.2020
Shift Leader
Guthrie's
07.2016 - 07.2018
No Degree - Dental Assisting
Birmingham Dental Assistant Program
High School Diploma -
Homewood High School
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