Laura Ortiz Duran
Wendover,UT
Summary
Dynamic, results-oriented cashier recognized for exceptional productivity and efficiency in fast-paced environments. Expertise in customer service, cash handling, and team management, complemented by excellent communication and problem-solving abilities that enhance the checkout experience and foster positive customer relationships. Committed to leading by example, promoting a collaborative work atmosphere, and adapting swiftly to new challenges while maintaining a strong work ethic. Organized and dependable, with a proven track record of effectively managing multiple priorities and a willingness to embrace additional responsibilities to achieve team objectives.
Overview
11
11
years of professional experience
Work History
Ops manager
Maverik
01.2025 - Current
- Trained and mentored team members on operational best practices and safety protocols.
- Led initiatives to enhance customer service quality, resulting in increased customer satisfaction ratings.
- Managed vendor relationships to ensure timely delivery of supplies and materials for operations.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and implementing appropriate policies and procedures.
- Developed and executed strategic plans for achieving targeted business growth and profitability.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Kitchen Manager
Maverik Adventure's First Stop
- Ensured compliance with health and safety regulations. Worked in close collaboration with team members to ensure customers received high-quality service. Received, organized and rotated paper goods and food ingredients. Inspected equipment regularly to identify necessary repairs or replacements. Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use. Trained new employees on kitchen procedures and policies. Resolved problems or concerns to satisfaction of involved parties. Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen. Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times. Trained new kitchen staff on proper food handling techniques and safety regulations. Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
Cashier
Maverik Adventure's First Stop
04.2022 - Current
- Verified customer age requirement for alcohol or tobacco purchases. Processed payments promptly for customers to exceed productivity standards. Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks. Answered customers' questions and provided information on store procedures or policies. Rotated and merchandised products at point-of-sale to improve impulse buy rate. Boosted customer satisfaction levels by going extra mile to personalize service for each customer. Trained new cashiers on proper use of registers and store policies. Welcomed customers, offering assistance to help find store items. Answered customer questions and provided store information.
Janitorial Cleaner
Deep Roots Harvest
01.2021 - 01.2022
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses. Serviced, cleaned and restocked restrooms. Kept building interiors appealing with routine deep cleaning of high-traffic areas. Disinfect operating rooms, patient rooms, bathrooms, kitchens and other areas in healthcare facilities. Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures. Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries. Performed landscaping tasks and removed litter to maintain grounds. Checked inventory for required supplies and made lists for needed cleaning products. Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Laundry Attendant
Peppermill Casino
02.2016 - 04.2019
- Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed. Measured correct amount of chemicals required for each load. Maintained records of all laundry services provided in logbooks. Monitored washing machine cycles to ensure proper treatment of fabrics. Folded clean laundry and placed into stacks in specified areas for distribution. Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature. Operated washing machines, dryers, extractors, and other laundry equipment. Moved loads between machines, operated ironing equipment and folded laundered items. Kept work area neat, clean and organized at all times.
Restaurant Hostess
Rainbow Casino
07.2014 - 03.2016
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items. Performed opening and closing duties such as restocking supplies and cleaning work areas. Upsold appetizers, drinks, desserts when appropriate.
Education
Wendover High School
Skills
- Cashier training
- Opening and closing procedures
- Product restocking
- Policy enforcement
- Multitasking and organization
- Heavy lifting
- Cash handling
- Cash register operation
- Attention to detail
- Problem-solving
- Money handling
- Staff motivation
- Positive attitude
- Customer service
- Team leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Ops manager
Maverik
01.2025 - Current
Cashier
Maverik Adventure's First Stop
04.2022 - Current
Janitorial Cleaner
Deep Roots Harvest
01.2021 - 01.2022
Laundry Attendant
Peppermill Casino
02.2016 - 04.2019
Restaurant Hostess
Rainbow Casino
07.2014 - 03.2016
Kitchen Manager
Maverik Adventure's First Stop
Wendover High School
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