Laura Osborne
Rochester,NY
Summary
Dynamic professional with extensive experience at Rochester Psychiatric Center, excelling in individual service planning and skill building. Proven ability to collaborate with multi-disciplinary teams, enhance client care, and streamlining admission and discharge processes. Skilled in working with children, youth, families, and adults in various community settings, medication management, and fostering collaboration, ensuring optimal outcomes for diverse populations.
Overview
30
30
years of professional experience
Work History
Residential Program Specialist
Rochester Psychiatric Center
Rochester, NY
04.2001 - Current
- Made referrals to utilize community resources for resident's needs.
- Collaborated with multi-disciplinary teams to ensure quality care was delivered to clients.
- Consulted and collaborated with other professionals to provide continuity of care.
- Partnered with residents and treatment teams to develop individual servicel plans and practice skill-based services, using patient-centered practices, diversity, equity, inclusion, and trauma-informed care.
- Acting as program manger in the managers absence.
- Coordinating of admissions and discharges.
Assistant Program Manager
DePaul Community Services
Rochester, NY
12.1996 - 04.2001
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Managed medication audits and medication ordering processes.
- Maintained accurate records of employee performance, attendance, leave requests, staff scheduling, and disciplinary actions,
- Trained new employees on company policies and procedures.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Relief Counselor
Lifetime Assistance Inc.
Rochester, NY
03.1995 - 10.1996
- Delivered treatments to improve client functionality and environmental adjustment.
- Responded to crisis situations when behavioral issues arose.
- Collaboration with clients from various community settings, including community residences, apartments, and day treatment programs.
Education
MPA , Health Care Management
State University of New York College A Brockport
Brockport, NY 08-2015
Bachelor of Science - Psychology
State University of New York College At Brockport
Brockport, NY08-1994
Associate of Applied Science - Liberal Arts And Sciences
Monroe Community College
Rochester, NY08-1991
Skills
- Individual service planning
- Crisis intervention
- Medication management
- Team collaboration
- Supervisor/Acting manager
- Admission and Discharge planning
Volunteering
Volunteer wish granter for Make A Wish, Western NY Chapter October 2015 to present
Timeline
Residential Program Specialist
Rochester Psychiatric Center
04.2001 - Current
Assistant Program Manager
DePaul Community Services
12.1996 - 04.2001
Relief Counselor
Lifetime Assistance Inc.
03.1995 - 10.1996
MPA , Health Care Management
State University of New York College A Brockport
Bachelor of Science - Psychology
State University of New York College At Brockport
Associate of Applied Science - Liberal Arts And Sciences
Monroe Community College
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