Laura Otero
Brick,NJ
Summary
Skilled in leadership and customer relations, I foster and maintain work relationships with vendors, customers, and staff. I successfully run and distribute payroll and am proficient in running inventory systems. Adaptability, reliability, and dedication are qualities I can and will provide.
Overview
9
9
years of professional experience
Work History
General Manager
Green Planet Coffee Company
Manasquan, NJ
02.2017 - Current
- Analyzed and improved inventory workflows, resulting in decreased waste and cost savings.
- Cultivated relationships with suppliers to optimize product sourcing and quality.
- Analyzed sales data to identify trends, informing strategic decision-making.
- Refined customer service procedures to enhance overall client satisfaction.
- Assisted in managing budget implementations for various projects. Supported employee reviews to enhance performance feedback. Coordinated training schedules to facilitate staff development.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Advised team members on effective strategies for addressing and resolving productivity issues.
- Developed and maintained strong partnerships with clients, vendors, and partners to enhance collaboration and ensure sustained loyalty.
Companion
NJ Division of Developmental Disabilities
New Jersey
06.2023 - 12.2023
- Provided companionship and emotional support to individuals with developmental disabilities.
- Assisted clients in daily living activities, enhancing their independence and quality of life.
- Facilitated social interactions and community engagement, promoting inclusion for clients.
- Demonstrated flexibility in adjusting schedules and responsibilities to accommodate client needs as they arose.
- Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
- Encouraged independence through skill-building exercises tailored to each client''s unique abilities and limitations.
- Promoted a sense of belonging for clients by engaging them in meaningful conversations about their lives, hobbies, or experiences.
Education
Communications
Rowan University
Glassboro, NJ04.2026
Skills
- Leadership and team building
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Customer relations
- Inventory control
- Employee scheduling
- Sales expertise
- Decision-making support
- Goal-setting guidance
- Patience reinforcement
Timeline
Companion
NJ Division of Developmental Disabilities
06.2023 - 12.2023
General Manager
Green Planet Coffee Company
02.2017 - Current
Communications
Rowan University