LAURA PADRON

• Provided excellent customer service by anticipating needs and responding promptly to requests.
• Greeted and accommodated guests, building positive experience from first interaction.
• Demonstrated ability to interact with customers in a friendly and professional manner.
• Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
• Resolved customer complaints and inquiries in a timely manner.
• Monitored food and beverage levels to satisfy customer needs.
• Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
• Informed kitchen of special dietary needs or requests, delivering personalized meal options.
• Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
• Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
• Suggested additional items to customers to increase restaurant sales.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Arranged linens and table settings according to seating plan and event theme.

• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
• Ensured adherence to sanitation protocols, contributing to a safe and hygienic kitchen environment.
• Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

• Successfully managed projects with tight deadlines and limited resources.
• Coordinated team members to ensure tasks were completed on time and within budget.
• Collaborated with cross-functional teams across multiple departments to achieve goals.
• Provided clear direction to internal teams, setting expectations and due dates for deliverables.
• Traveled to customer sites to keep projects on schedule while maintaining high quality.
• Documented project requirements, processes, and procedures.
• Provided leadership during times of ambiguity or uncertainty while motivating the team.
• Communicated effectively with all levels of stakeholders including executives.
• Assigned tasks to appropriate resources within company.
• Developed detailed schedule for planning and tracking manpower, equipment, and work orders.
• Established strong relationships with vendors and negotiated favorable contracts.
• Planned, scheduled and coordinate project activities to meet deadlines.
• Identified project needs such as resources, staff and finances by reviewing project objectives and schedules.

• Compared transportation options to determine most energy-efficient options.
• Evaluated pricing structures from different vendors to determine the most cost-effective option.
• Conducted market research to identify potential vendors for specific products or services.
• Maintained accurate records of inventory levels, product shipments, and customer orders.
• Prepared detailed reports on sales performance metrics such as unit volume growth rates, seasonal fluctuations.
• Monitored stock levels across multiple stores to ensure adequate supply of merchandise is available at all times.
• Contacted prospective suppliers for negotiating potential purchase agreements.
• Monitored procurement logistics to identify and address buying process issues.
• Authorized payment of invoices and return of merchandise.
• Negotiated prices, discount terms, and transportation arrangements with suppliers.

• Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
• Helped oversee the daily operations of the store, managing staff and inventory.
• Monitored sales performance to identify potential areas for improvement.
• Performed administrative duties such as processing payroll information or managing employee benefits programs.
• Prepared monthly sales reports and presented them to senior management.
• Created weekly schedules based on predicted staffing needs, budgets and employee requests.
• Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.