Laura Patten
Grinnell,IA
Summary
Accomplished Promotional Products Consultant with a proven track record at Vernon Company, enhancing client engagement through expert relationship building and CRM implementation. Excelled in team leadership and proposal development, achieving significant repeat business. Skilled in MS Office, showcasing exceptional attention to detail and multitasking abilities.
Overview
23
23
years of professional experience
Work History
Promotional Products Consultant - Sales
Vernon Company
03.2013 - Current
- Communicate with clients and potential clients to better understand their needs and recommend appropriate solutions.
- Develop and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Implement customer relationship management (CRM) systems, improving client engagement and retention rates.
- Attend vendor shows to continue to be updated in the industry and new trends.
Marketing Assistant
Vernon Company
01.2009 - 02.2013
- Updated old records and cross-checked information to keep vendor database up-to-date.
- Created order forms and managed the orders from sales team for the quarterly catalog mailing.
- Compiled spreadsheet mailing lists for the quarterly catalog mailings.
- Communicated with vendors for suggested items to be included in the quarterly catalogs.
Order Processing
Vernon Company
03.2006 - 02.2009
- Audited orders to check for accuracy and any missing details that need to be included and communicate with salesperson about the order.
- Sent orders and the art files to vendors.
Assistant Manager
KFC / Taco Bell
12.2001 - 08.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
Associate of Science - Business Administration
Marshalltown Community College
MarshalltownSkills
- Problem-solving
- Attention to detail
- Team leadership & development
- Relationship building
- Teamwork and collaboration
- Excellent communication
- Proposal development
- Multitasking and organization
- Processes and procedures
- MS office
Supplier Award Winner in 2024 from Iowa State University https://supplier.procurement.iastate.edu/su
The Customer Service award recognizes those suppliers that go above and beyond to provide professional, responsive and proactive service to Iowa State University.
Timeline
Promotional Products Consultant - Sales
Vernon Company
03.2013 - Current
Marketing Assistant
Vernon Company
01.2009 - 02.2013
Order Processing
Vernon Company
03.2006 - 02.2009
Assistant Manager
KFC / Taco Bell
12.2001 - 08.2005
Associate of Science - Business Administration
Marshalltown Community College
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