Laura Pawlak
Appleton,WI
Summary
Dynamic and results-driven General Manager with extensive experience in client-facing customer service, dedicated to driving revenue growth and enhancing operational margins. Proven ability to thrive in high-pressure environments while managing multiple projects effectively, demonstrating exceptional organizational skills and strategic planning capabilities. A meticulous leader with a strong focus on team motivation and development, committed to delivering high-quality results through innovative solutions and a customer-centric approach. Seeking to leverage expertise within a reputable organization that values leadership and excellence in service delivery
Overview
27
27
years of professional experience
Work History
General Manager
Bullfrog Spas of Appleton
Appleton, WI
05.2016 - Current
- Oversaw daily operations of full-service retail store service department and hot tub/sauna sales. Directed employee training, performance evaluations, and disciplinary actions. Monitored daily responsibilities to align with business goals through analysis of P&L statements and marketing initiatives.
- Developed strategic initiatives to enhance customer satisfaction and loyalty.
Salon Manager
Salon Aura
Appleton and Kohler, WI
07.2006 - 02.2016
- Oversaw hiring processes, scheduling, and performance evaluations for all salon personnel. Analyzed daily, weekly, and monthly profit and loss statements to inform business decisions. Championed customer service initiatives to achieve optimal customer satisfaction. Managed comprehensive reporting, payroll administration, inventory procurement, staff training, administrative functions, customer complaint resolution, community engagement, and marketing strategies.
- Led a team of stylists and front of house employees, providing training and mentorship to enhance skills and performance.
Project Coordinator
Ryan Companies US, Inc.
Phoenix, AZ
06.2004 - 01.2005
- Oversaw the management of change orders, purchase orders, and submittals to streamline project workflows. Directed accounts receivables and payables, fostering daily collaboration with subcontractors to uphold schedule integrity and billing accuracy. Monitored subcontractor insurance status to mitigate risks. Coordinated the preparation of bid packages and ensured timely distribution of revised drawings. Led project closure activities, including punch list compilation, subcontractor compliance, final payment issuance, and closeout documentation preparation.
- Managed communication between stakeholders to facilitate project updates and feedback.
Document Control Specialist/Project Coordinator
Panda Energy International, Inc.
Gila Bend, AZ
10.2001 - 11.2003
- Oversaw the management of correspondence, manuals, technical drawings, purchase orders, change orders, and invoices for a 2200 MW natural gas-fired combined cycle merchant power plant. Directed the maintenance of multiple databases utilizing Expedition, Excel, and Access. Established and maintained an efficient filing system and library. Led project coordination efforts at the conclusion of the project, ensuring timely processing of purchase orders, change orders, accounts receivables/payables, and daily operations until project completion.
Records Coordinating Specialist
Arizona Public Service
Phoenix, AZ
10.2000 - 10.2001
- Oversaw operations in generation engineering department at Arizona Public Service. Managed logging, copying, and distribution of technical materials and drawings for multiple power facilities in Phoenix region. Directed database maintenance, project closure, and archiving processes while executing administrative responsibilities.
- Led cross-functional teams to implement process improvements, enhancing operational efficiency.
Falls Manager
Pointe Hilton Tapatio Cliffs Resort
Phoenix, AZ
01.1999 - 09.2000
- Oversaw operations of 3 acres, including two swimming pools, a retail outlet, and a full-service restaurant and bar. Directed the preparation of monthly and annual P&L statements, forecasts, and budgets. Managed billing, purchasing, payroll, training, scheduling, guest service, retail sales, and daily operations while leading a team of approximately 80 employees.
- Led daily operations and ensured high standards of guest service across all departments.
Education
Bachelor of Science - Communications: Radio/TV/Film
University of Wisconsin Oshkosh
Oshkosh, WI01.1995
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
Bullfrog Spas of Appleton
05.2016 - Current
Salon Manager
Salon Aura
07.2006 - 02.2016
Project Coordinator
Ryan Companies US, Inc.
06.2004 - 01.2005
Document Control Specialist/Project Coordinator
Panda Energy International, Inc.
10.2001 - 11.2003
Records Coordinating Specialist
Arizona Public Service
10.2000 - 10.2001
Falls Manager
Pointe Hilton Tapatio Cliffs Resort
01.1999 - 09.2000
Bachelor of Science - Communications: Radio/TV/Film
University of Wisconsin Oshkosh