Laura Perales
El Paso
Summary
I am seeking a supervising role or purchasing role to utilize my leadership skills to motivate staff and production teams to exceed organizational objectives. An accomplished supervisor ready to share my extensive knowledge of logistics, maintaining inventory, and productivity strategies.
Experienced with vendor negotiations, supplier relationships, and procurement strategies. Uses analytical skills to evaluate market trends and make informed purchasing decisions. Track record of maintaining inventory levels and ensuring timely delivery of materials.
Procurement professional with proven track record in sourcing quality materials and managing supplier relationships. Known for collaborative approach and consistent delivery of results in dynamic environments. Expertise in market analysis and contract negotiation, ensuring seamless supply chain operations and cost-effective purchasing.
Overview
18
18
years of professional experience
Work History
General Manager
Shelby Distributions
11.2020 - Current
- Manage team and their performance, conduct performance appraisals, propose promotions; Collaborate with back office hiring and employment processes
- Manage business operations and alongside senior management to develop KPIs, build operating dashboards, and monitor performance.
- Leverage company programs and tools to generate local market awareness and expand store traffic
- Create and implement innovative business strategies to drive sales growth
- Prepare operating and capital budgets for division and review expenditures to implement corrective action
- Analyze store reports to evaluate performance, increase sales, and reduce controllable expenses
- Restructure departments and modeled customer service techniques to advance sales position in competitive markets
- Prepare payroll and maintenance budgets for corporate management approval
- Implement operational guidelines, brand standards, customer service expectations, and company policies.
- Provide assistance on sales floor while also providing customer service to clients helping maximize and expand potential
- Collaborate with finance department to manage and streamline accounts payable, accounts receivable, and payroll processes
- Reference:
Buyer
Shelby Distributions
04.2012 - Current
- Analyzed market trends to optimize purchasing strategies and reduce costs.
- Negotiated contracts with suppliers to secure favorable terms and maintain supply chain efficiency.
- Evaluated vendor performance to ensure compliance with quality standards and delivery schedules.
- Managed inventory levels, implementing just-in-time practices to minimize stock discrepancies.
- Work with different contracts for Federal, State, Local, and with MRO.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
Warehouse Manager
Shelby Distributions
11.2016 - 11.2020
- Monitor and implement employee practices to improve safety procedures
- Maintain staff scheduling (vacation, sick time, etc.)
- Prepared long-range warehousing needs based on sales forecasts and management input
- Implement procedures to promote efficient operations and appropriate warehouse equipment use
- Oversaw warehouse activities and services by managing
- Shipping and receiving, handling, and storage.
- Reviewed operations regularly to maintain strong quality
- Assurance standards.
- Collaborated with senior management to develop continuous improvement methodology in key areas of service, profit, and growth.
- Coordinated employee trainings, maintained safe practices, and equipment operation
- Procedures.
- Led with positive approach and dedication to customer satisfaction and associate growth through mentorship.
- Managed facility security through employee supervision and security camera observation, resulting in minimal shrinkage.
Customer Service Manager
Shelby Distributions
01.2012 - 10.2016
- Develop strategic plans for continued improvement
- Coordinate and oversee new customer service team member training sessions
- Manage billing and customer service team processes
- Developed and implemented company policies and regulations.
- Provided targeted customer support via live chat, email, and telephone
- Monitor team and call metrics, compile data reports for upper management
- Assist with ongoing management of systems and processes to improve customer service ratings
- Provide guidance and long-term solutions through customer service
- Collaborate with financial and HR departments in resolving billing inquiries
Customer Service Representative
Shelby Distributions
12.2007 - 01.2012
- Process customer product orders in collaboration with third-party fulfillment vendor
- Train new associates on store programs and policies.
- Complete and process all paperwork while maintaining database records in company CRM
- Document and classify member issues to implement proper service and solutions
- Generate reports, correspondence, and documentation for internal and customer use
- (Resumes should only go back 10 years – can delete)
Education
Odessa College
01.2007
High School Diploma -
Eastwood High School
El Paso, TX05-2005
Skills
- Proficient in all Microsoft Office Software Applications
- Proficient in CORE & DDMS Database Systems
- Multi-Phone System
- Team player
- Time management
- Customer relations
- Relationship building
- Inventory control
- Administrative skills
- Labor cost controls
- Customer retention
- Project management
- Purchasing
- Purchasing and planning
- Project planning
- Bilingual
Languages
English
Full Professional
Spanish
Limited Working
Timeline
General Manager
Shelby Distributions
11.2020 - Current
Warehouse Manager
Shelby Distributions
11.2016 - 11.2020
Buyer
Shelby Distributions
04.2012 - Current
Customer Service Manager
Shelby Distributions
01.2012 - 10.2016
Customer Service Representative
Shelby Distributions
12.2007 - 01.2012
Odessa College
High School Diploma -
Eastwood High School