Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Peterson

Business
Bloomington,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
7
7
years of post-secondary education

Work History

House Keeper

Arcadia Health Care
Bloomington , IL
07.2021 - 02.2022
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Kept building entryway glass clean and polished for professional presentation.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Verified cleanliness and organization of storage areas and carts.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
  • Dusted picture frames and wall hangings with cloth.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Waxed and polished wood floors and other woodwork.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Grocery Delivery

DDI
Bloomington, IL
11.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Read maps, followed oral and written instructions and used GPS technology to make deliveries.

Server

Bob Evans Restaurant
Bloomington , IL
08.2022 - 12.2022
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Server

Cracker Barrel
Bloomington , IL
01.2021 - 05.2021
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

House Keeper

Turnkey House Keeping
Bloomington , IL
05.2022 - 07.2022
  • Kept building entryway glass clean and polished for professional presentation.
  • Restocked linen and cycled towels and sheets in full-service hotel-based spa.
  • Cleaned elevators, glass and planters in public areas.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Dusted picture frames and wall hangings with cloth.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Server

Baggies
Bloomington , IL
04.2020 - 01.2021
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Checked over Number daily IDs to verify ages and uphold State liquor laws.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Host/server/certified Trainer

Red Lobster
Wichita , KS
08.2006 - 01.2014
  • Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
  • Observed participants and provided corrective measures for skill improvement.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Cashier

Taco Shop
Wichita, KS
04.2016 - 01.2017
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Collected and authorized payments of guests.
  • Tallied cash drawer at beginning and end of each work shift.
  • Reviewed new promotions and monitored price changes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Processed customer refunds and exchanges according to established guidelines.

Food Demostrator

Costco
Wichita, KS
09.2016 - 10.2017
  • Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
  • Arranged demonstration areas to be appealing to attract attention of prospective customers.
  • Provided Type product samples, coupons, informational brochures and incentives to persuade people to buy products.
  • Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
  • Recorded quantities of sample and coupon distribution to estimate productivity and sales.
  • Assisted customers in locating items, addressed questions and provided product samples.
  • Prepared and delivered sleek and professional sales presentations to explain product benefits.
  • Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.

Education

Buisness Management - Buisness

Wichita State University
Wichita, KS
09.2009 - 08.2016

Skills

Map reading and navigation skills

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Timeline

Grocery Delivery

DDI
11.2022 - Current

Server

Bob Evans Restaurant
08.2022 - 12.2022

House Keeper

Turnkey House Keeping
05.2022 - 07.2022

House Keeper

Arcadia Health Care
07.2021 - 02.2022

Server

Cracker Barrel
01.2021 - 05.2021

Server

Baggies
04.2020 - 01.2021

Food Demostrator

Costco
09.2016 - 10.2017

Cashier

Taco Shop
04.2016 - 01.2017

Buisness Management - Buisness

Wichita State University
09.2009 - 08.2016

Host/server/certified Trainer

Red Lobster
08.2006 - 01.2014

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