Laura Peterson
Business
Bloomington,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
House Keeper
Arcadia Health Care
Bloomington , IL
07.2021 - 02.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Kept building entryway glass clean and polished for professional presentation.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Verified cleanliness and organization of storage areas and carts.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
- Dusted picture frames and wall hangings with cloth.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Waxed and polished wood floors and other woodwork.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Grocery Delivery
DDI
Bloomington, IL
11.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
Server
Bob Evans Restaurant
Bloomington , IL
08.2022 - 12.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Server
Cracker Barrel
Bloomington , IL
01.2021 - 05.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
House Keeper
Turnkey House Keeping
Bloomington , IL
05.2022 - 07.2022
- Kept building entryway glass clean and polished for professional presentation.
- Restocked linen and cycled towels and sheets in full-service hotel-based spa.
- Cleaned elevators, glass and planters in public areas.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Server
Baggies
Bloomington , IL
04.2020 - 01.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked over Number daily IDs to verify ages and uphold State liquor laws.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected orders and relayed them to bartenders quickly and accurately.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Host/server/certified Trainer
Red Lobster
Wichita , KS
08.2006 - 01.2014
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Observed participants and provided corrective measures for skill improvement.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Cashier
Taco Shop
Wichita, KS
04.2016 - 01.2017
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Collected and authorized payments of guests.
- Tallied cash drawer at beginning and end of each work shift.
- Reviewed new promotions and monitored price changes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed customer refunds and exchanges according to established guidelines.
Food Demostrator
Costco
Wichita, KS
09.2016 - 10.2017
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Provided Type product samples, coupons, informational brochures and incentives to persuade people to buy products.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Recorded quantities of sample and coupon distribution to estimate productivity and sales.
- Assisted customers in locating items, addressed questions and provided product samples.
- Prepared and delivered sleek and professional sales presentations to explain product benefits.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
Education
Buisness Management - Buisness
Wichita State University
Wichita, KS 09.2009 - 08.2016
Skills
Map reading and navigation skills
Order picking and processing
Shipping and packaging
Complaint resolution
Staff education and training
Medical terminology knowledge
POS systems expert
Order fulfillment
Account management
Sales expertise
Timeline
Grocery Delivery
DDI
11.2022 - Current
Server
Bob Evans Restaurant
08.2022 - 12.2022
House Keeper
Turnkey House Keeping
05.2022 - 07.2022
House Keeper
Arcadia Health Care
07.2021 - 02.2022
Server
Cracker Barrel
01.2021 - 05.2021
Server
Baggies
04.2020 - 01.2021
Food Demostrator
Costco
09.2016 - 10.2017
Cashier
Taco Shop
04.2016 - 01.2017
Buisness Management - Buisness
Wichita State University
09.2009 - 08.2016
Host/server/certified Trainer
Red Lobster
08.2006 - 01.2014