Laura Petty
Charlotte,NC
Summary
Dedicated administrative and operations professional with 9+ years of experience supporting business operations, mortgage processing, customer service, reporting, vendor coordination, and office administration. Highly organized and detail-oriented with expertise in data reconciliation, document management, workflow optimization, and operational efficiency in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Account Executive - Mortgage Processor
Hancock Processing
06.2025 - Current
- Process loan files through underwriting checkpoints using LOS software, CRMs, and lender TPO portals.
- Reviewing borrower documents and clearing title exceptions, reducing loan rework and closing delays.
- Communicating status updates to borrowers and loan officers via email and phone, calming concerns and clarifying next steps.
- Creating standardized document checklists for processors, improving file completeness before submission to underwriting.
Owner and Manager
Orchard Processing
04.2024 - 06.2025
- Managed daily office operations, vendor communications, invoice review, and administrative processes to maintain efficient workflow.
- Audited vendor invoices and payment terms, identifying discrepancies and ensuring accurate financial records.
- Maintained business records, contracts, and compliance documentation with a strong focus on data accuracy and organization.
- Generated operational reports and tracked key performance metrics to support business planning and decision-making.
Director of Processing and Operations
Grow Mortgage
04.2022 - 04.2024
- Directed operational reporting, workflow management, and process improvement initiatives across multiple processing teams.
- Analyzed production metrics and workload distribution to improve efficiency and reduce processing delays.
- Supported budget planning initiatives through operational reporting and resource allocation analysis.
- Collaborated with vendors, internal departments, and leadership teams to resolve issues and maintain service standards.
Loan Processor
uMortgage Solutions/Liberty Home Mortgage Corporation
07.2020 - 04.2022
- Communicated underwriting condition updates to loan officers daily to maintain pipeline movement.
- Scheduled and tracked appraisal and inspection orders, resolving vendor delays to preserve closing dates.
- Audited loan package checklists before closing to catch missing signatures and document mismatches to ensure Federal compliance.
Sales Coordinator
Southeast Industrial Equipment, Inc.
11.2018 - 07.2020
- Coordinated administrative operations, reporting, scheduling, and customer support activities in a fast-paced industrial environment.
- Maintained accurate records, processed documentation, and supported purchase order and invoice tracking activities.
Business Development Representative
Hendrick Automotive Group
07.2017 - 10.2018
- Managed customer communications and appointment scheduling.
- Provided administrative support and maintained accurate client records.
Education
High School Diploma -
Fort Mill High School
05-2014
Skills
- Office Administration
- Operations Management
- Calendar & Schedule Coordination
- Client Communication
- Document Management
- Workflow Organization
- Report Writing & Analysis
- Team Leadership
- Data Entry & Accuracy
- Time Management
- Technology & Systems Proficiency
- Vendor Management
Timeline
Account Executive - Mortgage Processor
Hancock Processing
06.2025 - Current
Owner and Manager
Orchard Processing
04.2024 - 06.2025
Director of Processing and Operations
Grow Mortgage
04.2022 - 04.2024
Loan Processor
uMortgage Solutions/Liberty Home Mortgage Corporation
07.2020 - 04.2022
Sales Coordinator
Southeast Industrial Equipment, Inc.
11.2018 - 07.2020
Business Development Representative
Hendrick Automotive Group
07.2017 - 10.2018
High School Diploma -
Fort Mill High School