Shawna Gerth
Billings,MT
Summary
Professional with strong background in mortgage processing, skilled in evaluating financial documents, assessing loan applications, and ensuring compliance with industry standards. Adept at streamlining procedures to enhance efficiency and support team collaboration. Known for reliability and flexibility in meeting changing needs, with consistent focus on achieving results. Excellent communication and problem-solving abilities complement technical expertise in mortgage software and regulatory guidelines.
Overview
10
10
years of professional experience
Work History
Mortgage Loan Processor
Stockman Bank of Montana
09.2020 - Current
- Collaborated with team members to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes.
- Contributed to the success of the our team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Maintained accurate records of loan processing activities and documents.
- Streamlined client communications by creating an organized system for tracking correspondence and followups.
- Contributed to positive workplace environment, assisting colleagues with challenging cases and offering solutions.
Mortgage Loan Officer Assistant
Stockman Bank
09.2019 - 09.2020
- Increased client satisfaction by providing exceptional customer service throughout the loan process.
- Improved borrower experience through prompt follow-ups on inquiries and concerns during the application process.
- Managed event planning and execution for business-centered gatherings.
- Ensured accurate record-keeping by diligently organizing digital files related to each mortgage application.
- Monitored key dates to obtain information by deadlines.
Personal Banker
Wells Fargo
02.2015 - 08.2019
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Education
Statistics
Montana State University
BozemanHigh School Diploma -
Belgrade High
Belgrade05-2015
Skills
- Organizational leadership
- Office administration
- Ministry support
- Strong work ethic
- Time management
- Attention to detail
- Multitasking Abilities
- Interpersonal skills
Timeline
Mortgage Loan Processor
Stockman Bank of Montana
09.2020 - Current
Mortgage Loan Officer Assistant
Stockman Bank
09.2019 - 09.2020
Personal Banker
Wells Fargo
02.2015 - 08.2019
Statistics
Montana State University
High School Diploma -
Belgrade High
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