Microsoft Office Suite
Hi, I’m
Laura Philben
Area Manager, Sales Operations
San Diego,CA
Summary
With over three years spearheading sales operations at Noble House Hotels & Resorts, my role encompasses optimizing our sales strategies and nurturing key relationships within the luxury hospitality sector. Certified in both business office management and project management essentials, my expertise lies in elevating operational efficiency and fostering an environment where service excellence thrives.
Previously, as National Sales Manager at San Diego Mission Bay Resort, I honed my skills in sales leadership and team collaboration, contributing to substantial revenue growth. My mission is to continually enhance the guest experience through strategic sales initiatives, leveraging my industry acumen to position Noble House at the forefront of hospitality excellence.
Overview
11
years of professional experience
1
Certification
Work History
Noble House Hotels & Resorts
Sales Operations Manager
07.2020 - Current
Job overview
- Provide remote operational leadership and interdepartmental support for 4 separate luxury resorts.
- Implement procedural improvements to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Spearhead implementation of innovative technology solutions to optimize workflows and improve interdepartmental communication and processes.
- Oversee implementation & maintain seamless integration between Salesforce and external systems using APIs and middleware tools.
- Created and analyzed budgets effectively to maintain financial oversight, and increase profitability.
- Maintained and adjusted department forecast and checkbooks to reach financial goals.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Built and executed both scheduled and ad hoc reports from Sales related systems to provide sales tools, data analysis and database maintenance.
San Diego Mission Bay Resort
National Sales Manager
04.2019 - 07.2020
Job overview
- Led contract negotiations with clients, securing favorable terms that contributed to overall company profitability.
- Expanded market share by identifying untapped markets and devising tailored strategies to target them effectively.
- Developed and maintained key relationships with clients, leading to an enhanced customer loyalty and increased repeat business.
San Diego Mission Bay Resort
Executive Administrative Assistant
09.2015 - 04.2019
Job overview
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Oversaw travel arrangements and expense reports for an Executive Committee team of seven people, ensuring smooth transitions for executives during business trips.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
San Diego Mission Bay Resort
Catering Sales Manager
02.2013 - 09.2015
Job overview
- Increased event bookings by developing and implementing effective catering sales strategies.
- Enhanced client satisfaction by addressing and resolving concerns in a timely manner.
- Boosted revenue with the creation and execution of customized catering packages for clients.
Education
Ashford University, San Diego, CA
Bachelor of Arts from Business Administration And Management
05.2001
Skills
Organizational Management
Software
Certification
Project Management
Timeline
Sales Operations Manager
Noble House Hotels & Resorts
07.2020 - Current
National Sales Manager
San Diego Mission Bay Resort
04.2019 - 07.2020
Executive Administrative Assistant
San Diego Mission Bay Resort
09.2015 - 04.2019
Catering Sales Manager
San Diego Mission Bay Resort
02.2013 - 09.2015
Ashford University
Bachelor of Arts from Business Administration And Management
05.2001
Project Management
Similar Profiles
José Leonardo Sánchez NovoaJosé Leonardo Sánchez Novoa
Director of Engineering at Noble House Hotels & ResortsDirector of Engineering at Noble House Hotels & Resorts
Clark RansomClark Ransom
Area Director of Sales and Catering at Noble House Hotels & ResortsArea Director of Sales and Catering at Noble House Hotels & Resorts
Daniel St. ClairDaniel St. Clair
Maintenance Engineer at Noble House Hotels and ResortsMaintenance Engineer at Noble House Hotels and Resorts