SEAN MCGUIRE

Operations Manager | December 2024 - Present

• Developed standard operating procedures to streamline workflows within the organization.
• Conducted training sessions on CRM utilization, compliance protocols, and objection handling to improve sales efficiency.
• Utilized CRM to track KPIs, monitor pipeline activity, and forecast monthly performance.
• Developed targeted marketing campaigns in collaboration with the marketing department, resulting in a boost in qualified leads.
• Coordinated training programs for new employees on policies and procedures.
• Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
• Ensured compliance with JCAHO standards and client-specific credentialing requirements across all placements.

Sales Manager | March 2022 - December 2024

• Managed and coached a team of 15+ sales recruiters, improving productivity and reducing turnover by 25%.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Led performance reviews and provided feedback to team members for development purposes.
• Collaborated with management team on long-term strategic planning initiatives for the organization.
• Improved morale and management communication by creating employee recognition and rewards practices.

• Sourced, screened, and placed qualified healthcare professionals (RNs, LPNs, Allied Health, etc.) in travel and permanent roles across nationwide facilities.
• Managed full-cycle recruiting: job posting, candidate outreach, credentialing coordination, interview prep, and contract negotiation.
• Built strong relationships with candidates to understand their preferences, ensuring high placement satisfaction and retention rates.
• Utilized ATS and CRM platforms to track candidates, manage pipelines, and document placement activity.
• Maintained up-to-date knowledge of industry trends, licensing requirements, and facility-specific credentialing needs.
• Consistently exceeded monthly quotas for new placements, gross margin, and submittals.
• Delivered exceptional candidate and client experience, leading to increased referrals and rebookings.

• Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance, and payroll.
• Designed sales and service strategies to improve revenue and retention.
• Developed the annual branch business plan for maximum profitability and effectiveness.
• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.