Laura Pickart
Green Bay,WI
Summary
Dedicated administrative professional with proven track record of providing exceptional customer service. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
American Foods Group, LLC
05.2025 - 04.2026
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Enhanced filing system encompassing data entry, scanning documents, and correspondence
- Facilitated processing of monetary and product donation requests with authorization from charitable donations committee
- Maintained inventory of office supplies and placed orders
Guest Services Coordinator
Neville Public Museum of Brown County
11.2016 - 12.2024
- Oversaw daily operations of guest services team, ensuring exceptional customer experience
- Scheduled staff shifts, optimizing coverage during peak visitor times for improved service
- Utilized CRM to operate the admissions desk, run reports, and schedule events and groups
- Brainstormed and implemented branded themes and creative activities for birthday party program
- Leveraged website and social media platforms to promote events, exhibits, and community interests to increase attendance
- Managed administrative logistics of events planning, event booking, and event promotions
- Developed strong relationships with guests and members, fostering trust and rapport
- Maintained account accuracy by reviewing and reconciling weekly cash, check, and credit card deposits
Visitor Services and Private Events Coordinator
Heritage Hill State Historical Park
10.2014 - 11.2016
- Enhanced visitor experience by providing exceptional customer service and addressing inquiries promptly and professionally
- Developed promotional materials, increasing awareness of park activities
- Managed and trained seasonal staff and volunteers
- Organized spaces, materials, and catering support for meetings, weddings, and events
Education
Bachelor of Science - Organismal Biology
St. Norbert College
De Pere, WISkills
- Customer service
- Leadership
- Empathy
- Strong problem solver
- Microsoft Office Suite
- Professional communication
- Dedicated team player
- Confidential document control
- Scheduling and calendar management
Timeline
Administrative Assistant
American Foods Group, LLC
05.2025 - 04.2026
Guest Services Coordinator
Neville Public Museum of Brown County
11.2016 - 12.2024
Visitor Services and Private Events Coordinator
Heritage Hill State Historical Park
10.2014 - 11.2016
Bachelor of Science - Organismal Biology
St. Norbert College