Laura Pressley
Las Vegas
Summary
Experienced Cocktail Server and Bartender with deep understanding of spirits and a knack for personalized customer interactions. Thrives in high-pressure environments, proficient at quickly adapting to diverse challenges. Committed to fostering customer loyalty through exceptional service and a welcoming demeanor.
Overview
6
6
years of professional experience
Work History
Mixologist/Bartender
Ace Bartending Academy
05.2024 - Current
- Studied most popular drinks including Martinis, Sours, Manhattan, Juice Drinks, Collins, Shots, and more
- Maintained quality of garnishes, juices, and other perishables by preparing new stock daily
- Followed alcohol awareness procedures for preventing excessive guest services
- Adhered to state laws regarding alcoholic beverage services and other customer regulations
People Development
Fontainebleau
10.2023 - 02.2024
- Leveraged data-driven insights from employee surveys to inform ongoing improvements within the people development function.
- Conducted performance reviews, setting clear objectives and providing constructive feedback to support staff development.
- Participated in professional development opportunities to stay current on industry trends and best practices in human resources management.
- Improved interview processes through the development of structured interview guides and training materials for hiring managers.
Customer Service Representative
Turtle Peak
03.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cocktail Server
Circa Hotel & Casino
06.2022 - 04.2023
- Serve guest complimentary alcoholic or nonalcoholic beverages while actively gaming on the casino floor
- Also performed songs singing or dancing for entertainment
- Cash-handling
- Maintain a high level of professionalism that will attract guests to want to return to the property
Cocktail Server
Blue Martini Town Square Mall
03.2019 - 06.2022
- Coordinate with manager at beginning of every shift to complete all duties efficiently; Also, to go over any new promotions to inform guest
- Initiate and monitor all meals and beverages for guest to provide optimal experience
- Maintain Knowledge on all house drink recipes and maintain account off all sales, discounts; ensure compliance to all ca
Bevertainer/Cocktail Server
Best Agency
07.2021 - 02.2021
- Serve guest complimentary alcoholic or nonalcoholic beverages while actively gaming on the casino floor
- Also performed songs singing or dancing for entertainment
- Cash-handling
- Maintain a high level of professionalism that will attract guests to want to return to the property
Education
Associate Of Business Administration -
College of Southern Nevada
Las Vegas, NV05.2015
Skills
- Alcohol server Certification
- TAM card
- Health Card
- Agent Card
- Mixology techniques
- Cleaning & Sanitizing
- Cash Handling & management
- Monitoring alcohol control
- Bar Operations & Logistics
- Multitasking & Prioritizing
Timeline
Mixologist/Bartender
Ace Bartending Academy
05.2024 - Current
People Development
Fontainebleau
10.2023 - 02.2024
Customer Service Representative
Turtle Peak
03.2023 - 10.2023
Cocktail Server
Circa Hotel & Casino
06.2022 - 04.2023
Bevertainer/Cocktail Server
Best Agency
07.2021 - 02.2021
Cocktail Server
Blue Martini Town Square Mall
03.2019 - 06.2022
Associate Of Business Administration -
College of Southern Nevada
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