Laura Ramirez
Santa Ana,CA
Summary
Compassionate Medical Assistant with experience in patient care and administrative support. Expertise in insurance verification, medical records management, and HIPAA compliance enhances operational efficiency. Strong organizational skills drive high-quality healthcare services and improve patient well-being through effective communication.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Care Provider
In-Home Supportive Services
09.2024 - 08.2026
- Delivered compassionate daily care and support for activities of daily living, enhancing client well-being.
- Supported personal care routines, including grooming, bathing, dressing, and mobility, promoting client dignity and comfort.
- Provided companionship and emotional support while maintaining client dignity and privacy.
- Evaluated client needs regularly to provide effective support and reported changes to appropriate caregivers.
- Ensured safe, clean, and comfortable living environment, fostering a sense of security for clients.
- Designed meal plans to promote health and nutrition and managed medication schedules.
Benefits Verification Specialist
CVS Health
03.2022 - 06.2024
- Verified patient insurance eligibility and benefits.
- Confirmed coverage details, including deductibles, copays, and authorization requirements, to ensure patient access to necessary services.
- Contacted insurance companies to resolve discrepancies in coverage, facilitating timely patient treatment.
- Documented verification results accurately in electronic systems.
- Communicated benefits information to patients and healthcare teams, enhancing understanding of coverage options and requirements.
- Maintained confidentiality while handling sensitive patient information.
Benefits Verification Specialist
Arizona Department of Economic Security
03.2021 - 03.2022
- Verified claimant eligibility, employment history, wages, and supporting documentation for unemployment insurance benefits.
- Reviewed unemployment claims for accuracy, completeness, and compliance with program requirements.
- Contacted claimants and employers to verify employment, wage, and separation information, ensuring compliance with unemployment insurance standards.
- Researched discrepancies and resolved claim issues by reviewing documentation and gathering required information, improving accuracy of claims processing.
- Maintained accurate and confidential claimant records, upholding data integrity while handling sensitive personal and employment information.
Medical Assistant
HonorHealth
08.2017 - 03.2021
- Obtained vital signs and updated medical histories.
- Administered injections, medications, and treatments following physician instructions.
- Scheduled and coordinated patient appointments.
- Managed phone calls and provider messages.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Medical Assistant Lead
Affiliated Internal Medicine
06.2009 - 07.2017
- Led medical assistant team and optimized daily clinic operations.
- Trained new staff and streamlined workflow to increase patient flow.
- Roomed patients, obtained vital signs, and updated medical histories.
- Coordinated scheduling, referrals, and patient documentation to improve clinic efficiency.
- Assisted physicians with patient examinations and medical procedures.
- Administered injections, medications, and treatments according to physician instructions.
Education
CERTIFIED MEDICAL ASSISTANT -
KAPLAN COLLEGE
Skills
- Certified Medical Assistant
- Patient Care & Support
- Vital signs
- Patient intake
- Patient Advocacy
- Insurance eligibility verification
- Prior authorization
- Records management
Timeline
Care Provider
In-Home Supportive Services
09.2024 - 08.2026
Benefits Verification Specialist
CVS Health
03.2022 - 06.2024
Benefits Verification Specialist
Arizona Department of Economic Security
03.2021 - 03.2022
Medical Assistant
HonorHealth
08.2017 - 03.2021
Medical Assistant Lead
Affiliated Internal Medicine
06.2009 - 07.2017
CERTIFIED MEDICAL ASSISTANT -
KAPLAN COLLEGE
Certification
BSL Certification