customer service
Laura Receveur
Airtek Construction
Spring Hill,FL
1
Certification
7
years of professional experience
I organized the scheduling Coordinator with a proactive attitude regarding production scheduling coordinator, Experience in production, and materials management. Consistently builds upon existing skills and learned skills while completing projects within the established timeframe. Diligent Scheduling Coordinator adhesive material availability and developing effective production plans. Excellent team player with "can do " depth knowledge of inventory and manufacturing principles. Dependable dispatcher offering experience maintaining tight delivery schedules and keeping customers satisfied. Stellar skills in clear and professional customer communication. Enthusiastic about driving improvements to business operations. Willing to relocate: Anywhere
Developed key skills in fast-paced logistics environment, including efficient problem-solving, effective communication, and multitasking. Seeking to transition into new field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to operational success and team efficiency.
Work History
Helper/Laborer
4 Years 8 Months- Versatile in executing comprehensive maintenance, teardowns, and full rebuilds for both paper mills and power plants to ensure peak operational efficiency.
- Precision-oriented in performing critical metalwork tasks, including torching, grinding, and cutting, to support new builds and equipment upgrades.
- Adaptable in managing a wide range of industrial projects, from routine facility maintenance to the complex assembly of new paper and power mill infrastructures.
- Maintain a 100% travel schedule, mobilizing to diverse industrial sites across the continental United States to provide essential technical support and project leadership.
- Collaborated with team members to ensure timely project completion and workflow efficiency.
Dispatcher/Customer Service
5 Months- Dispatch emergency towing units by prioritizing requests from law enforcement, including the Florida Highway Patrol (FHP), and motor clubs like AAA to ensure rapid response to accident scenes.
- Facilitate vehicle recovery processes for customers by managing impound documentation, explaining release requirements, and accurately processing service payments.
- Coordinate logistical support for private and commercial clients, strategically routing drivers to provide efficient roadside assistance and vehicle transport services.
- Coordinated daily schedules for fleet operations to optimize delivery efficiency.
Scheduling Coordinator and Dispatcher
1 Year- Assessed Current inventories and brought in supplies to within optimal levels for excepted demands
- Developed effective scheduling processes to achieve procedure objectives
- Utilized highly effective scheduling and interpersonal skills and build professional relationships with the company's management team
- Coordinated with supervisor and manager to develop production plans
- Entered information into the system to update status reports on the spreadsheet
- Set up delivery of materials to arrive in time for production
- Documented production information showing volume-produced
- Managed daily delivery and work schedules to maximize
- Monitored shipment trailer weights and kept loads within practical limits of not going overweight for the drivers
- Maintained expert knowledge of freight regulations and verified strict compliance
Medical Billing and Coding Customer Service Specialist
11 Months- Handled inbound and outbound calls for patients and medical providers regarding insurance issues, medical billing, coding, and payment inquiries.
- Assisted customers with resolving insurance claim problems and explaining medical charges and payment options.
- Processed payments securely over the phone and maintained accurate payment records.
- Contacted customers regarding past-due balances and arranged payment solutions.
- Worked as a third-party representative for doctors’ offices to manage billing and payment support services.
- Provided excellent customer service while maintaining confidentiality and compliance with healthcare policies.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Customer Service/ cashier
10 Months- Greeted customers cash out customers
- Operated cash register, collected payments, and provided change
- Wipe down counters and conveyor belt to remove debris maintain cleanliness
- Helped customers find specific products, answered questions offered product advice
- Accepted cash and credit card payments, issued receipts change
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Made sandwiches and food items as well for the customers and stocked the coolers and helped customers as needed
- Resolved customer inquiries through phone and email, ensuring timely and accurate responses.
Education
High school diploma or GED
Some college
Skills
Emergency scheduling
Construction helper
Driving
Home & community care experience
Time management skills
Food Safety
Calendar coordination
File and data retrieval systems
Verbal and written communication
Dispatch software communication
Manual handling
English
Microsoft Office
Microsoft Outlook
Administrative duties
Customer communication
Organizational skills
Office management
POS
Training
Computer operation
Food Service
Front desk
Weight handling in the workplace
Heavy lifting
Hospitality
Phone inquires
Server
Project scheduling
Clear language communication
Phone communication
Word
Food Handling
Cash handling
Customer Service Skills
Customer service
Computer skills
Negotiation
Productivity software
Teaching
Microsoft Word
Patient interaction
Greeting customers
Skilled in excel
Sales
Professional email communication
CRM and office management software
Data entry
Active listening
Dispatch software
Dispatching procedures
Certification
- Food Handler Certification
- MSHA Certification September 2023 to September 2024
- Safe serve April 2012 to April 2015
- I was a safe serve certified took the course for it when i worked at chilis in Indiana before i moved to Florida
- Driver's License
Additional Information
- Authorized to work in the US for any employer
- I have worked in customer service for over 12 years and i work very hard at my jobs and i am a fast learner as well i love people and working with people a lot
Timeline
Dispatcher/Customer Service
Guardian Fleet Services
03.2022 - 08.2022Read More
Helper/Laborer
Airtek Construction
09.2021 - 05.2026Read More
Scheduling Coordinator and Dispatcher
Flagstone Pavers
01.2021 - 01.2022Read More
Medical Billing and Coding Customer Service Specialist
ATS HEALTHCARE
04.2020 - 03.2021Read More
Customer Service/ cashier
Lake Lindsey Deli and Mall
12.2018 - 10.2019Read More
Land O' Lakes High School
High school diploma or GED
Read More