Laura Redding
Locust Grove,GA
Summary
Results-driven property manager with over 10 years of experience in overseeing residential properties. Proficient in improving tenant satisfaction and optimizing property performance through strategic leasing initiatives and proactive maintenance management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Property Manager
Indian Creek Harmony LLC
Locust Grove, Ga.
12.2015 - Current
- Oversaw daily operations of residential properties, ensuring tenant satisfaction and property maintenance.
- Developed and implemented leasing strategies to maximize occupancy rates and rental income.
- Managed vendor relationships, negotiating contracts for maintenance and service agreements.
- Conducted regular property inspections, identifying and addressing issues proactively to maintain asset value.
- Trained and mentored junior staff in best practices for property management and customer service.
- Analyzed market trends to adjust rental pricing strategies, enhancing competitive positioning within the market.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Streamlined rent collection processes, significantly reducing late payments.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
Property Manager
Indian Creek MHC
Locust Grove, GA
05.2008 - 12.2014
- Managed office communications and coordinated schedules to enhance operational efficiency.
- Developed filing systems and organized documents for improved information retrieval.
- Assisted in preparing reports and presentations, ensuring accuracy and timely delivery.
- Streamlined office procedures, reducing redundancies and enhancing productivity across departments.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Improved accuracy of meeting minutes, capturing detailed notes and distributing them promptly to relevant stakeholders.
Education
High School Diploma -
Online
04.1998
Skills
- Payment collection
- Customer service-focused
- Rent collection
- Exceptional oral and written communication skills
- Tenant relations
- Eviction procedures
- Fair housing mandates
- Tenant and eviction laws
- Fair housing compliance
Certification
- Licensed CPO
- Notary
Timeline
Property Manager
Indian Creek Harmony LLC
12.2015 - Current
Property Manager
Indian Creek MHC
05.2008 - 12.2014
High School Diploma -
Online