Laura Reich
Statesville,NC
Summary
Talented administrative professional knowledgeable about methods for managing inbound and outbound shipments. Fully versed in computerized tracking, RFID scanning and shipment logging. Dependable in following up on issues.
Detail-oriented Clerk equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments.
Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping.
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Proven skills in receiving, moving and stocking merchandise. Efficient, accurate, and hardworking team player knowledgeable about grocery stocking and rotation procedures. Comfortable lifting up to 50 pounds.
Overview
40
40
years of post-secondary education
12
12
years of professional experience
Work History
DSD Receiver
Food Lion
Statesville, NC
10.2024 - Current
- Received and verified incoming shipments for accuracy and quality.
- Organized products in the warehouse for efficient stock management.
- Collaborated with team members to maintain a clean and safe work environment.
DSD Receiver
Walmart
Bushnell, Florida
01.2022 - 03.2024
- Received and verified incoming shipments for accuracy and quality.
- Organized products in the warehouse for efficient stock management.
- Collaborated with team members to maintain a clean and safe work environment.
Customer Service Representative
Food Lion
Statesville, North Carolina
10.2014 - 11.2021
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed transactions accurately using point-of-sale systems.
- Maintained a clean and organized work environment for optimal customer experience.
- Educated customers on promotions and loyalty programs to enhance engagement.
- Handled returns and exchanges following company policies and procedures.
- Trained new staff on customer service protocols and best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with team members to ensure efficient store operations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Sales, Merchandising And Customer Service
Work Related Traing
09.1986 - 09.2026
Medford Sr High
Medford, ORSkills
- Customer service
- Stock management
- Visual merchandising
- Sales techniques
Timeline
DSD Receiver
Food Lion
10.2024 - Current
DSD Receiver
Walmart
01.2022 - 03.2024
Customer Service Representative
Food Lion
10.2014 - 11.2021
Sales, Merchandising And Customer Service
Work Related Traing
09.1986 - 09.2026
Medford Sr High