Open To Work
SHAWNDA WILLIAMSON
Receiver
Dinwiddie,US
Summary
Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals. Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination.
Overview
21
21
years of professional experience
Work History
DSD Receiver
Food Lion
Colonial Heights, VA
11.2024 - Current
- Oversaw DSD receiving operations, ensuring accurate inventory counts and proper documentation.
- Coordinated product placement on shelves to optimize stock levels and improve accessibility.
- Trained and mentored new team members on receiving procedures.
- Monitored product quality during receipt, addressing discrepancies with suppliers promptly.
- Conducted regular audits of received merchandise to maintain compliance with company standards.
- Established strong relationships with vendors, facilitating effective communication for timely deliveries.
- Implemented process improvements that reduced receiving time and enhanced workflow efficiency.
- Maintained strong vendor relationships through professional communication and timely resolution of issues.
- Maintained accurate documentation of received items, including receipts, invoices, and purchase orders, ensuring easy retrieval of information whenever needed.
- Verified accuracy of DSD plan-o-grams and implemented weekly store merchandising notes.
- Protected company assets through accurate receipt and return of DSD product.
- Demonstrated adaptability when facing unexpected challenges or changes in shipment schedules while still meeting deadlines consistently throughout employment tenure as a DSD Receiver.
TEAM LEADER MANAGER
WalMart
Petersburg
08.2022 - 10.2024
- Maintained a high level of accuracy when creating reports for senior management review
- Established performance goals for each team member and tracked progress against those goals regularly
- Provided clear direction to team members while fostering collaboration among staff
- Monitored project timelines closely to ensure deadlines were met or exceeded
- Developed team members' skills through coaching, feedback, and mentoring initiatives
- Organized team meetings, developed agendas, and facilitated discussions to ensure actionable items were achieved
- Managed daily operations of the department, including personnel management and budgeting responsibilities
- Recognized outstanding performance amongst team members by providing rewards or incentives as appropriate
- Maintained strong relationships with team members to ensure team success
- Worked closely with customers to resolve inquiries related to sales and customer service
- Diffused difficult customers through negotiation, complementary transactions and discounts
- Scheduled staff shifts to cover peaks and lulls in demand
- Conducted quality, timely performance feedback and performance appraisals.
BANKING ASSOCIATE II
Bank of Southside Virginia
Stony Creek, US
10.2021 - 07.2022
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank
- Order a supply of cash to meet daily needs
- Prepare and verify cashier's checks
- Sort and file deposit slips and checks
- Carry out special services for customers, such as ordering bank cards and checks
- Identify transaction mistakes when debits and credits do not balance
- Resolve problems or discrepancies concerning customers' accounts
- Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due
- Count, verify, and post armored car deposits
- Monitor bank vaults to ensure cash balances are correct
- Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items
- Receive and count daily inventories of cash, drafts, and travelers' checks.
CENTER STORE MANAGER
Food Lion
Petersburg, US
10.2005 - 11.2019
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Created weekly schedules for staff to optimize labor costs and productivity.
- Trained new employees on proper cash handling procedures as well as company policies and procedures.
- Worked closely with accounting department regarding inventory discrepancies and pricing accuracy.
- Developed strategies to maximize sales and profits while minimizing shrinkage.
- Coordinated special orders from customers ensuring accurate fulfillment and delivery timelines.
- Resolved customer complaints promptly and professionally.
- Successfully managed center store operations, including ordering, receiving and stocking of merchandise.
- Facilitated regular meetings with staff members to address areas of improvement.
- Monitored store security systems for potential theft or shoplifting incidents.
- Ensured compliance with all applicable laws, regulations, safety standards.
- Analyzed financial statements to monitor budget performance and adjust accordingly.
- Provided feedback on employee performance reviews in order to foster personal growth and development.
- Managed daily activities such as opening and closing the store, restocking shelves.
Skills
- Administration and Management
- Customer Service
- Sales and Marketing
- Training Initiatives
- Team Management Understanding
- Quality Assurance Training
- Inventory Accuracy
- Time Management
- Judgment and Decision Making
- Employee Performance Reviews
- Identifying Opportunities
- Inventory Control Processes
- Work Assignments
- Customer Loyalty
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
DSD Receiver
Food Lion
11.2024 - Current
TEAM LEADER MANAGER
WalMart
08.2022 - 10.2024
BANKING ASSOCIATE II
Bank of Southside Virginia
10.2021 - 07.2022
CENTER STORE MANAGER
Food Lion
10.2005 - 11.2019