Laura Reyes

• Check with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Develop rapport with guests and assist in generating repeat business by providing exceptional customer service.
• Provide excellent customer service to ensure satisfaction.

• Responded promptly and courteously to guest inquiries and complaints.
• Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
• Removed trays and stacked dishes for return to kitchen after finished meals.
• Served up to six course meals

As a cocktail server Made sure guest were acknowledged and greeted as soon as possible and get drink orders ,have knowledge of the happy hour menu and the happy hour drinks .

As a regular on the floor server made sure to give good dinner recommendations and drink recommendations. Be attentive and polite give excellent customer service.

• Set up tables in between patrons to reduce wait times.
• Cleaned tables and chairs to prepare dining area for next customers.
• Monitored dining room for cleanliness and proper set-up at all times.
• Greeted guests and provided menus.
• Stocked service areas with supplies during slow periods.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.