Laura R. Forthman
Gordonsville,VA
Summary
Hardworking individual with a strong background in customer service, communications & leadership. Thrives in a fast paced, team oriented environment and very willing to take on new responsibilities in the interest of growing my career in the Real Estate field. I am a dependable employee with exception organizational skills. Diligent notetaker and eager to learn.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
Park Property Management
Crozet, Virginia
10.2023 - 01.2024
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Updated resident data into property management software system daily.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Tracked leads using CRM software and followed up with interested parties.
- Contacted and followed up with tenants on renewal notices.
- Detailed application requirements and answered questions from prospective tenants.
- Conducted background checks on applicants.
- Conducted informative and personalized tours, resulting in new leases.
Floor Supervisor "Black Apron"
First Watch Restaurant
Charlottesville, Virginia
04.2019 - 04.2021
- Strong focus on customer satisfaction while ensuring all guests are happy and are receiving prompt service
- Responsible for fielding phone calls, seating guests, submitting tickets and daily floor plans for the staff members
- Also responsible for serving guests, prepping the space for daily service and ensuring supplies are properly stocked and ready for use
- Assisting with the end of day reconcile
- Receiving any customer complaints and resolving any issues that may arise
- Ensured compliance with safety regulations and company policies.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
Crew Chief/Waitress
IHOP
09.2014 - 03.2019
- Daily tasks include serving guests, accepting & submitting orders, answering phone calls and overseeing the register
- Providing excellent customer service to all guests
- Overseeing customer complaints with a focus on guest happiness
- Responsible for prepping work spaces, stocking materials and gathering any needed materials for the shift team
Education
Fair Housing Certification - Fair Housing
Fair Housing Board
Richmond VA01-2024
Completion Certificate - Real Estate
Moseley Real Estate
Virginia12-2022
Sarasota School of Massage Therapy
Sarasota01.2006
GED -
Sarasota Technical Institute
Sarasota01.1996
Skills
- Organized Mindset
- Clear Communication
- Relationship Building
- Resident assistance
- Customer Service
- Community Engagement
- Phone and Email Etiquette
Timeline
Leasing Consultant
Park Property Management
10.2023 - 01.2024
Floor Supervisor "Black Apron"
First Watch Restaurant
04.2019 - 04.2021
Crew Chief/Waitress
IHOP
09.2014 - 03.2019
Fair Housing Certification - Fair Housing
Fair Housing Board
Completion Certificate - Real Estate
Moseley Real Estate
Sarasota School of Massage Therapy
GED -
Sarasota Technical Institute