Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level leadership position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Laura Rhodes
Gautier,MS
Summary
Overview
39
years of professional experience
Work History
Biloxi Shuckers
Usher/ Splash Pad Leader
04.2024 - Current
Job overview
- Ticket Booth Sales and Guest Relations.
- Created a welcoming atmosphere at every event by greeting each patron warmly upon arrival while offering assistance when needed.
- Supervised emergency evacuation procedures when necessary, prioritizing patron safety above all else.
- Enhanced customer experience by providing timely and efficient seating arrangements for patrons.
- Maintained a high level of professionalism and teamwork among ushers through regular team meetings and performance evaluations.
- Resolved conflicts among patrons diplomatically, maintaining a peaceful and enjoyable atmosphere for all attendees.
- Assisted patrons with special needs, ensuring their comfort and safety throughout the event.
- Elevated guest satisfaction ratings through proactive problem-solving skills in addressing various issues guests may encounter.
Inns of The Corps Camp
Front Desk Clerk and Reservations
07.2022 - 11.2023
Job overview
- Cancelled reservations upon request
- Entered all sales into the RMS system
- Took and gave change for all sales, printed receipts, and ensured all transactions were correct
- Organized all registration records for accuracy
- Continued to learn all aspects of hotel hospitality.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Collected room deposits, fees, and payments.
- Entered and updated sensitive customer information during check-ins and room changes.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
Fayetteville Woodpeckers
Lead Usher
04.2020 - 09.2023
Job overview
- Assisted patrons with special needs, ensuring their comfort and safety throughout the event.
- Created a welcoming atmosphere at every event by greeting each patron warmly upon arrival while offering assistance when needed.
- Conducted regular inventory checks on essential equipment such as flashlights and radios, ensuring proper functioning during events.
- Managed a team of ushers, effectively delegating tasks to maintain a well-organized and professional environment.
- Contributed significantly to the venue''s reputation for excellent customer service by consistently receiving positive feedback from patrons.
- Supervised emergency evacuation procedures when necessary, prioritizing patron safety above all else.
Ft Bragg DODEA Irwin Intermediate School
Substitute Teacher
12.2019 - 05.2022
Job overview
- Capably followed established lesson plans, situation, and dynamic to provide stability and maintained classroom procedures including seamless coordination for those children with external special needs or academic intervention classes
- Led and followed lessons in emergency teacher absences
- Excelled at quickly assessing classroom needs and expectations
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Assigned, explained and graded homework.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Camp Lejeune DODEA Schools Camp
Substitute Teacher
08.2013 - 05.2017
Job overview
- Long-term and short-term planned and emergency teacher absences
- Excelled at quickly assessing classroom situations and dynamics to provide stability and continuous learning
- Maintained classroom procedures including seamless coordination for those children with external special needs or academic intervention classes
- Also stood in for the school secretary when needed along with working for the school registrar.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Supervised lunchroom and recess activities.
- Provided instruction for students in core subject areas.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Assigned, explained and graded homework.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
Coastal Carolina Neuropsychiatric Center
Patient Care Specialist (secretary)
03.2014 - 02.2015
Job overview
- Capably followed all office rules and directions to serve the needs of all patients and staff
- Greeted every patient that walked in the door with a smile
- Answered the phone in a courteous manner
- Scheduled and input patient's appointments
- Checked patients in and out for their appointments
- Handled file, billing, actions, encounters, and collected all moneys
- Performed standard procedures and processing procedures of Osha and HIPPA
- Reviewed and edited written documents for proper format, grammar, punctuation, and proper terminology, and all appropriate signatures and attachments
- MOST IMPORTANTLY- LOVED ALL MY PATIENTS.
- Implemented safety protocols within the workplace to minimize risks for both patients and staff members alike.
- Enhanced patient satisfaction by providing timely and compassionate care.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Provided emotional support to patients and their families during challenging moments, fostering trusting relationships throughout their healthcare journey.
- Facilitated patient education, ensuring they have a thorough understanding of their diagnoses and treatment plans.
- Developed strong rapport with both internal team members and external partners such as referring physicians or other healthcare professionals involved in a patient''s care plan.
- Reduced patient wait times by efficiently managing schedules and appointments.
- Maintained a clean, safe, and organized environment for patients by diligently adhering to infection control protocols and properly disposing of hazardous materials.
Stafford County School System
Substitute Teacher
08.2010 - 05.2013
Job overview
- Capably followed established lessons plans and projects during long-term and short-term planned and emergency teacher absences
- Excelled at quickly assessing classroom situations and dynamics to provide stability and continuous learning
- Maintained classroom procedures including seamless coordination for those children with external special needs or academic intervention classes.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Supervised lunchroom and recess activities.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
MICHAELS ARTS AND CRAFTS
Office Manager / Accounting and Auditing
01.2009 - 07.2010
Job overview
- Performed all cash, check, and credit card transactions including all banking deposits, postings, and reporting
- Handled all customer relations providing world-class customer service
- Managed and multi-tasked several office duties, as well as inventory management, in a high-performing, rapidly paced retail environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed office operations while scheduling appointments for department managers.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
SUPERCUTS, Inc.
Cosmetologist/ Lead Stylist/ Shop Manager
02.1985 - 12.1998
Job overview
- Performed over 1600 hours of exceptional service to become a fully licensed cosmetologist
- Became an expert in all areas of start-up and continued business operations from reception through management
- Observed techniques and ensured quality of staff services and performance
- Ensured adherence to training standard operating procedures (SOPs), policies, and guidelines set forth by corporate parent and store owner
- Performed additional management duties including audit, accounting, promotion, marketing, staffing, and inventory control
- Created and implemented morale-building initiatives to promote staff cohesion and job satisfaction
- Excellence in management and operations reflected in the start-up location's position as the number two, out of 42 total stores in the district, sales performer within six months of opening.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Maintained regular client list and successfully handled walk-in customers.
Education
Westminster High SchoolWestminster
High School Diploma
06.1989
University Overview
Skills
- Sales
- Analytical thinking
- Inventory Management
- Communication
- Leadership
- Time management
- Communications
- Inventory management
- Auditing
- Customer satisfaction
- Management
- Billing
- Registration
- Customer Service
- Greet Guests
- Grammar
- Public Speaking
- Accounting
- Business Operations
- Reservations
- Punctuation
- Guest Relations
- Operations
- Forth (Programming Language)
Motivating Teams
Continuous improvements
Coaching abilities
Training and mentoring
Staff Management
Staff Development
Expectation setting
Audit reporting
Disaster Recovery Planning
Personal Information
Personal Information
Title: Manager/ LeadEmployee Of The Month at every job!
Employee Of The Month at every job!
Recieved
Timeline
Usher/ Splash Pad Leader
Biloxi Shuckers
04.2024 - Current
Front Desk Clerk and Reservations
Inns of The Corps Camp
07.2022 - 11.2023
Lead Usher
Fayetteville Woodpeckers
04.2020 - 09.2023
Substitute Teacher
Ft Bragg DODEA Irwin Intermediate School
12.2019 - 05.2022
Patient Care Specialist (secretary)
Coastal Carolina Neuropsychiatric Center
03.2014 - 02.2015
Substitute Teacher
Camp Lejeune DODEA Schools Camp
08.2013 - 05.2017
Substitute Teacher
Stafford County School System
08.2010 - 05.2013
Office Manager / Accounting and Auditing
MICHAELS ARTS AND CRAFTS
01.2009 - 07.2010
Cosmetologist/ Lead Stylist/ Shop Manager
SUPERCUTS, Inc.
02.1985 - 12.1998
Westminster High School
High School Diploma
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