Laura Rhodes
Gautier,MS
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level leadership position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
40
40
years of professional experience
Work History
Lead Usher/ Ticket Booth Sales
Biloxi Shuckers
04.2024 - Current
- Ticket Booth Sales and Guest Relations.
- Created a welcoming atmosphere at every event by greeting each patron warmly upon arrival while offering assistance when needed.
- Maintained a high level of professionalism and teamwork among ushers through regular team meetings and performance evaluations.
- Assisted patrons with special needs, ensuring their comfort and safety throughout the event.
- Elevated guest satisfaction ratings through proactive problem-solving skills in addressing various issues guests may encounter.
Front Desk Clerk and Reservations
Inns of The Corps Camp LeJeune
07.2022 - 11.2023
- Entered all sales into RMS system
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Processed payments accurately while maintaining accountability for cash drawer balances at beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for positive guest experience, resulting in repeat business.
- Entered and updated sensitive customer information during check-ins and room changes.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
Lead Usher
Fayetteville Woodpeckers
04.2020 - 09.2023
- Assisted patrons with special needs, ensuring their comfort and safety throughout event.
- Created welcoming atmosphere at every event by greeting each patron warmly upon arrival while offering assistance when needed.
- Managed team of ushers, effectively delegating tasks to maintain well-organized and professional environment.
- Contributed significantly to venue's reputation for excellent customer service by consistently receiving positive feedback from patrons.
- Supervised emergency evacuation procedures when necessary, prioritizing patron safety above all else.
Substitute Teacher
Ft Bragg DODEA Irwin Intermediate School
12.2019 - 05.2022
- Capably followed established lesson plans, situation, and dynamic to provide stability and maintained classroom procedures including seamless coordination for those children with external special needs or academic intervention classes
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Assigned, explained and graded homework.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
Cashier and Garden Lead
Home Depot
08.2017 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Substitute Teacher
Camp Lejeune DODEA Schools Camp
08.2013 - 05.2017
- Long-term and short-term planned and emergency teacher absences
- Excelled at quickly assessing classroom situations and dynamics to provide stability and continuous learning
- Maintained classroom procedures including seamless coordination for those children with external special needs or academic intervention classes
- Also stood in for school secretary when needed along with working for school registrar.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Promoted collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
Patient Care Specialist (secretary)
Coastal Carolina Neuropsychiatric Center
03.2014 - 02.2015
- Greeted every patient that walked in door with smile
- Answered phone in courteous manner
- Scheduled and input patient's appointments
- Checked patients in and out for appointments
- Handled file, billing, actions, encounters, and collected all moneys
- Performed standard procedures and processing procedures of OSHA and HIPPA.
- Implemented safety protocols within workplace to minimize risks for both patients and staff members alike.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Reduced patient wait time by efficiently managing schedules and appointments.
Substitute Teacher
Stafford County School System
08.2010 - 05.2013
- Capably followed established lessons plans and projects during long-term and short-term planned and emergency teacher absences
- Excelled at quickly assessing classroom situations and dynamics to provide stability and continuous learning
- Maintained classroom procedures including seamless coordination for those children with external special needs or academic intervention classes.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Supervised lunchroom and recess activities.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Office Manager / Accounting and Auditing
MICHAELS ARTS AND CRAFTS
01.2009 - 07.2010
- Performed all cash, check, and credit card transactions including all banking deposits, postings, and reporting
- Handled all customer relations providing world-class customer service
- Managed and multi-tasked several office duties, as well as inventory management, in high-performing, rapidly paced retail environment.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Cosmetologist/ Lead Stylist/ Shop Manager
SUPERCUTS, Inc.
02.1985 - 12.1998
- Became expert in all areas of start-up and continued business operations from reception through management
- Observed techniques and ensured quality of staff services and performance
- Ensured adherence to training standard operating procedures (SOPs), policies, and guidelines set forth by corporate parent and store owner
- Performed additional management duties including audit, accounting, promotion, marketing, staffing, and inventory control
- Maintained clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained regular client list and successfully handled walk-in customers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Education
High School Diploma -
Westminster High School
06.1989
Skills
- Guest Assistance
- Exceptional communication
- Team Management
- Crowd control techniques
Timeline
Lead Usher/ Ticket Booth Sales
Biloxi Shuckers
04.2024 - Current
Front Desk Clerk and Reservations
Inns of The Corps Camp LeJeune
07.2022 - 11.2023
Lead Usher
Fayetteville Woodpeckers
04.2020 - 09.2023
Substitute Teacher
Ft Bragg DODEA Irwin Intermediate School
12.2019 - 05.2022
Cashier and Garden Lead
Home Depot
08.2017 - 02.2019
Patient Care Specialist (secretary)
Coastal Carolina Neuropsychiatric Center
03.2014 - 02.2015
Substitute Teacher
Camp Lejeune DODEA Schools Camp
08.2013 - 05.2017
Substitute Teacher
Stafford County School System
08.2010 - 05.2013
Office Manager / Accounting and Auditing
MICHAELS ARTS AND CRAFTS
01.2009 - 07.2010
Cosmetologist/ Lead Stylist/ Shop Manager
SUPERCUTS, Inc.
02.1985 - 12.1998
High School Diploma -
Westminster High School
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