Laura Ricci
Kingston
Summary
Compassionate and dedicated individual with extensive customer service experience, but is now looking into pursuing a career in helping children thrive and encourage them to have faith in their potential.
Overview
4
4
years of professional experience
Work History
Lead Assistant Manager
NCG Cinema
05.2023 - Current
- Assist in managing daily operations of the cinema
- Provide exceptional customer service and resolve customer issues
- Oversee staff performance and ensure adherence to company policies
- Participate in ordering supplies and inventory management
- Learning film projection and employee scheduling
- Adjusted to multiple demands and shifting priorities in fast-paced work environment
- Provide performance and motivational feedback to employees
Babysitting
Various Families
08.2021 - Current
Customer Service Associate
Kohl's
03.2023 - 07.2024
- Handled exchanges, returns and refunds efficiently and accurately
- Maintained knowledge of products and services to promote, upsell and cross-sell
- Delivered excellent customer service, handled inquiries, and resolved complaints
- Received recognition for consistent performance and customer satisfaction
Team Lead
NCG Cinema
11.2022 - 05.2023
- Contributed to successful quality control initiatives and implemented new strategies to improve employee work
- Responded to and resolved employee relations issues expressed by team members
- Helped mitigate and resolve issues by analyzing the situation and implementing appropriate solutions
Dual
NCG Cinema
07.2021 - 11.2022
- Trained new team members in customer service and company policies
- Engaged customers in pleasant conversation while completing cash register transactions
- Stocked materials and kept clean areas where customers frequently occurred
Education
Kingston High School
Kingston, NY06.2022
Skills
- Customer Service
- Inventory Management
- Ordering Supplies
- Film Projection
- Employee Scheduling
- Task Delegation
- Staff Supervision
- Conflict Resolution
Timeline
Lead Assistant Manager
NCG Cinema
05.2023 - Current
Customer Service Associate
Kohl's
03.2023 - 07.2024
Team Lead
NCG Cinema
11.2022 - 05.2023
Babysitting
Various Families
08.2021 - Current
Dual
NCG Cinema
07.2021 - 11.2022
Kingston High School
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