LAURA RICHMOND
Port Hueneme,CA
Overview
13
13
years of professional experience
Work History
Customer Service Representative / Behavior Coordinator / Animal Control Officer II
Ventura County Animal Services
Camarillo, CA
04.2018 - Current
- Trained 50+ staff and volunteers
- Cultivated strong relationships with rescue partners and clients
- Launched and managed shelter dog training program
- Delivered exceptional customer service to over 1000 customers per day
- Managed equipment and supply inventory
- Experienced in Microsoft Office, Chameleon, Acuity Scheduling, Waitwhile, and Guardian Aftercare.
Project Manager
Center for Sustainable Energy
San Diego, CA
12.2012 - 04.2018
- Streamlined 4 California municipal solar rebate programs ranging from $950,00 - $191 million
- Coordinated and presented Solar for Business and Solar for Homeowners workshops
- Created reports for California Public Utilities Commission
- Provided phone and email guidance for solar rebate client
- Developed relationships with utility companies
Operations Manager
Streamline Solar Power Systems LLC
Phoenix, AZ
09.2010 - 12.2012
- Head of client relations
- Scheduled installation crews, managed inventory, cultivated relationships with vendors, scheduled and attended inspections
- Designed and submitted solar permit plans and submittal packages
- Managed multiple concurrent permit and site inspection deadlines
- Conducted pre-installation home visits and homeowner walk throughs
Education
Bachelor of Science - Marketing
Northern Arizona University
Flagstaff12.1999
Skills
- Customer Relations
- Analytical Thinking
- Quality Control
- Microsoft Office
- Detail Oriented
- Scheduling
Timeline
Customer Service Representative / Behavior Coordinator / Animal Control Officer II
Ventura County Animal Services
04.2018 - Current
Project Manager
Center for Sustainable Energy
12.2012 - 04.2018
Operations Manager
Streamline Solar Power Systems LLC
09.2010 - 12.2012
Bachelor of Science - Marketing
Northern Arizona University