Laura Rimmer
New Fairfield,CT
Summary
Knowledgeable Social Media Manager experienced in executing Social Media Strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Overview
7
7
years of professional experience
Work History
Social Media Manager
Myself
12.2019 - Current
- Increased customer engagement through social media.
- Developed marketing content such as promotional materials and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Analyzed and reported social media and online marketing campaign results.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
- Created videos and managed YouTube channel to strengthen company reputation.
- Identified target market and key segments through in-depth analysis of markets and related trends.
- Planned and instituted social media marketing plan for multiple recording artists/ small businesses.
Support Services Manager
Holistic Health Services
02.2020 - 09.2021
- Coached employees through day-to-day work and complex problems.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Monitored employee and service user interactions to assess quality of service.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews for staff.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Conducted monthly paperwork reviews for each supported living house.
- Worked with multiple services such as Health and Social Care within a multi-agency approach to ensure the needs of each Young Person were met to a high standard.
SENDIASS Manager
Embrace Wigan And Leigh
08.2016 - 02.2020
- Special Educational Needs & Disability- Information, Advice and Support Service (SENDIASS) Manager.
- Managed own caseload of approximately 60 cases at one time.
- Reduced service user wait times substantially during my first 2 months in this position.
- Managed and maintained the service user waiting list.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Provided legal training to parents, caregivers, schools, social workers, and a wide range of other services.
- Applied for grants to expand the service.
- Supported families with disability discrimination cases, helping get children and young people more support across Education, Health and Care Services in Wigan (UK).
Education
Master of Arts - Social Work
University of Central Lancashire
Preston, United Kingdom08.2016
Bachelor of Arts - Playwork
Leeds Beckett University
Leeds, United Kingdom 08.2013
Skills
- Time Management
- Audience Engagement
- Social Media and Promotions
- Content Strategy
- Teamwork and Collaboration
- Facebook, Instagram, TikTok , LinkedIn
- Customer Care
- Professional Relationships
- Performance Tracking and Evaluations
Hobbies
- Reading
- Spending time with family
- Golf
- Cooking
Timeline
Support Services Manager
Holistic Health Services
02.2020 - 09.2021
Social Media Manager
Myself
12.2019 - Current
SENDIASS Manager
Embrace Wigan And Leigh
08.2016 - 02.2020
Master of Arts - Social Work
University of Central Lancashire
Bachelor of Arts - Playwork
Leeds Beckett University
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