Laura Roane
Newport News,VA
Summary
Compassionate Referral Coordinator versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrates extreme attention to detail with accuracy of medical records. Flexible hard worker ready to learn and contribute to team success. Seeking opportunities to expand skills while facilitating company growth.
Experienced with healthcare operations, ensuring smooth and efficient practice management. Utilizes strategic planning and process optimization to enhance clinic operations. Knowledge of regulatory compliance and quality assurance to maintain high standards in patient care and staff performance.
Overview
15
15
years of professional experience
Work History
Peninsula Referral Coordinator
Sentara
Newport News, VA
06.2025 - Current
- Coordinated patient referrals to specialists, ensuring timely access to care.
- Managed scheduling of appointments, optimizing physician availability and patient flow.
- Streamlined communication between departments, enhancing collaboration and efficiency.
- Verified insurance eligibility and benefits for referred patients, reducing administrative delays.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
Patient Care Specialist
Sentara Family Medicine Physicians
Williamsburg, VA
09.2022 - 06.2025
- Coordinated patient schedules and appointments to enhance clinic workflow efficiency.
- Assisted in managing patient records using electronic health record (EHR) systems for accuracy.
- Provided direct support to healthcare providers during patient assessments and treatments.
- Educated patients on treatment plans, procedures, and available resources to improve understanding.
- Developed strong rapport with both internal team members and external partners such as referring physicians or other healthcare professionals involved in a patient''s care plan.
Patient Care Representative
Sentara Family Medicine
Williamsburg, VA
09.2018 - 09.2022
- Obtain patient demographics, address, insurance information, contact information and enter information in a secured system
- Assists patients in filing pertinent medical forms and payment waivers.
- Review patient accounts identify balances on accounts and collect payments.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Establish strong work network by building professional relationships with physicians and fellow employees.
- handles prescription refill requests.
- collect copays
- Schedule appointments for patients.
- Apply HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Obtain necessary signatures for privacy laws and consent for treatment.
- Communicate financial obligations to patients and collected fees at time of service.
- Register patients in person.
Patient Access Representative
Children's Hospital of Kings Daughters
Williamsburg, VA
03.2015 - 09.2018
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Communicated financial obligations to patients and collected fees at time of service.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Responded to patient concerns and inquiries professionally and efficiently.
- Called insurance companies and verified patient coverage.
- Obtained health, financial and religious information from patients at time of admission.
Senior Security Officer
Williamsburg Landing
Williamsburg, VA
03.2011 - 03.2015
- Guarded restricted areas to prevent unauthorized entry.
- Monitored and secured building entrances to prevent unauthorized entry.
- Responded to emergency situations quickly to minimize risk and injury.
- Oversaw premises to identify security risks to promote employee and visitor safety.
- Documented security-related situations and submitted in-depth reports to superiors.
- Surveilled areas within facility to identify suspicious behavior.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Verified photo IDs and tickets to allow guests passage.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Completed incident reports to record security or loss prevention incidents.
- Responded to accidents and administered first aid to individuals.
Education
Certificate - Phlebotomy
Heart To Heart
Williamsburg, VA09.2015
Certificate - EMT
Thomas Nelson Community College
Williamsburg, VA01.2013
High School Diploma -
Lafayette High School
Williamsburg, VA06.1993
Skills
- Problem-Solving
- Multitasking and Organization
- Customer Service
- Verbal and Written Communication
- Resolving Problems
- Microsoft Office
- Communicating to Patients and Families
- Calm and Effective Under Pressure
- Administrative and Office Support
- Database Search and Data Entry Skills
- Patient Confidentiality and Data Security
- Documenting and Recording Information
- Phone and Email Etiquette
- Team Leadership
- Patient care
- Phlebotomy
- Payment Processing
- Friendly and Outgoing
- Regulatory Compliance
- Team Collaboration
- Appointment Scheduling
- Insurance Company Knowledgeable
- Explaining Policy and Procedures
- Providing Information and Resources
- Organized and Efficient
- Gathering Information from Patients
- Caring and Empathetic
- Detail-Oriented
- Registration and Scheduling
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Multi-line phone proficiency
- Medical terminology knowledge
- Appointment scheduling
- Follow-up coordination
- Accurate documentation
- HIPAA regulations
- Notetaking and documentation
- Outbound calls
- Referral tracking
- Electronic patient charts
- Epic systems
Education and Training
other,other,other
Timeline
Peninsula Referral Coordinator
Sentara
06.2025 - Current
Patient Care Specialist
Sentara Family Medicine Physicians
09.2022 - 06.2025
Patient Care Representative
Sentara Family Medicine
09.2018 - 09.2022
Patient Access Representative
Children's Hospital of Kings Daughters
03.2015 - 09.2018
Senior Security Officer
Williamsburg Landing
03.2011 - 03.2015
Certificate - EMT
Thomas Nelson Community College
High School Diploma -
Lafayette High School
Certificate - Phlebotomy
Heart To Heart