Summary
Overview
Work History
Education
Skills
Timeline
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Laura Roca

Reseda,CA

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

BnB Worx
Scottsdale, AZ
03.2022 - 03.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Executed record filing system to improve document organization and management.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Assistant Manager

Cycle Gear Inc
Oxnard, CA
04.2019 - 01.2022
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Maintained top sales through out my employment

Customer Relations Manager

RCD High Gloss Seamless Dance Floors
South Gate, CA
09.2016 - 02.2019
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Made customers aware of current and new programs and services.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Sales Representative

Metro PCSInc
Northridge, CA
01.2017 - 04.2017
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented brand marketing and sales campaigns.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
  • Exceeded goals for new accounts in single sales cycle.

Education

High School Diploma -

Grover Cleveland Charter High School
Reseda, CA
04.2018

Skills

  • Sales growth
  • Budgeting
  • Upselling
  • Exceptional customer service
  • Cash Handling
  • Relationship building
  • Multi-tasking strength
  • Excellent people skills
  • Merchandising understanding
  • Spreadsheets
  • Staff Management
  • Employee Timesheet Processing
  • Mail Management
  • Accounting Support
  • Database Organization
  • Workflow Planning
  • Employee Training
  • Office Management
  • Documentation

Timeline

Administrative Assistant

BnB Worx
03.2022 - 03.2023

Assistant Manager

Cycle Gear Inc
04.2019 - 01.2022

Sales Representative

Metro PCSInc
01.2017 - 04.2017

Customer Relations Manager

RCD High Gloss Seamless Dance Floors
09.2016 - 02.2019

High School Diploma -

Grover Cleveland Charter High School

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Laura Roca