Laura Rocha
Tucson,AZ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Associate
Miracle Center Thrift Store
Tucson, AZ
11.2018 - 05.2019
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to optimize daily operations and workflow efficiency.
Medical Assistant
Healthyskin and Cosmetic Dermatology
Tucson, AZ
02.2011 - 12.2013
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Reviewed laboratory results with physicians prior to informing the patient of findings.
- Scheduled patient appointments using electronic health record systems effectively.
Eligibility Enrollment Specialist
MHC Healthcare
Tucson, Arizona
03.2008 - 01.2011
- Provided support to families regarding enrollment procedures and requirements.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Explained eligibility details and affordability options to patients with kindness and respect.
Education
Certified Medical Assistant -
Pima Medical Institute
Skills
- Customer service
- Emotional intelligence
- Interpersonal communication
- Time management
- Problem solving
- Team work
- Medical terminology knowledge
- Clinical documentation
- Healthcare software proficiency
- Phlebotomy techniques
- Telephone management
- Wound care management
Timeline
Customer Associate
Miracle Center Thrift Store
11.2018 - 05.2019
Medical Assistant
Healthyskin and Cosmetic Dermatology
02.2011 - 12.2013
Eligibility Enrollment Specialist
MHC Healthcare
03.2008 - 01.2011
Certified Medical Assistant -
Pima Medical Institute