Laura Rocha

• Coordinate daily operational processes including inventory management, reporting, and workflow organization
• Create and manage spreadsheets to track operational task, deadlines, and store performance metrics
• Support store leadership in maintaining organized

workflows and meeting operational deadlines

• Assist with staff coordination, scheduling, and inventory accuracy
• Resolve customer concerns while ensuring a positive and efficient guest experience

Promoted from Assistant Manager to Store Manager within two years due to strong leadership and operational performance.

• Oversaw all aspects of store operations including staffing, scheduling, inventory management, and sales performance

• Created and maintained spreadsheets to track store performance and operational reporting

• Led and trained staff to improve productivity, organization, and customer service standards

• Ensured operational reports, deadlines, and inventory audits were completed accurately and on time

• Resolved customer concerns and maintained a high standard of guest experience

• Assisted with daily store operations including staff supervision, inventory management, and reporting

• Supported leadership in maintaining organized workflows and operational efficientcy

• Helped ensure excellent customer service and store presentation

• Began as a cashier and was quickly promoted to Shift Lead due to reliability and strong performance
• Supervised daily operations to ensure efficientt team performance and high-quality customer service.
• Trained and mentored new staff on company policies, food safety standards, and operational procedures.
• Provided excellent customer service in a fast paced environment and resolved guest concerns