Laura Rodado
New York,NY
Overview
32
32
years of professional experience
Work History
Medical Operations Supervisor
Carnegie Hill Pediatrics
New York, NY
09.2007 - Current
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Supervised team of [Number] pharmacy technicians.
- Developed policies and procedures for effective pharmacy management.
- Collaborated with store manager to maintain daily operations.
- Spearheaded and implemented new projects to expand scope of engagement.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Increased patient satisfaction scores by [Number]% within [Timeframe].
- Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by [Number]% system-wide.
- Managed application processes for facility certifications with [Type] education programs.
- Collaborated with national and international organizations to leverage industry connections.
Medical Office Manager
Jane Aronson, MD - Adoption Medicine
New York, NY
08.2003 - 09.2007
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Managed [Number] employees with various personalities and from different cultures for large [Number]-physician practice.
- Created and implemented organizational policies and procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Oversaw accounting, budgeting, and financial reporting.
- Built relationships with physicians to create steady referral pipeline.
- Developed policies and procedures for effective practice management.
- Developed and maintained electronic record management systems to analyze and process data.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing $[Number] annual budget and supervising [Number] employees.
Project Manager
Nextwave Productions
New York, NY
04.1994 - 08.2004
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Modified and directed project plans to meet organizational needs.
- Drove team success through shared vision and recognition of quality performance.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Fostered relationships with vendors to promote positive working relationships.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
Education
Associate of Science - Accounting
Borough of Manhattan Community College of The City University of New York
New York, NY06.1995
Skills
- Financial Reporting Coordination
- Interdepartmental Functions Coordination
- Corrective Actions
- Operational Records Maintenance
- Operational Efficiency
- Business Operations
- Continuous Improvement
- Customer Experience
- Employee Work Scheduling
- Constructive Feedback
- Human Resource Management
- Clinical Staff Management
- Administrative Staff Supervision
- Policy and Program Development
Summary
Diligent individual with solid background in medical operations and team leadership. Successfully managed clinical workflows and ensured compliance with healthcare regulations. Demonstrated expertise in optimizing operational efficiency and fostering team collaboration.
Timeline
Medical Operations Supervisor
Carnegie Hill Pediatrics
09.2007 - Current
Medical Office Manager
Jane Aronson, MD - Adoption Medicine
08.2003 - 09.2007
Project Manager
Nextwave Productions
04.1994 - 08.2004
Associate of Science - Accounting
Borough of Manhattan Community College of The City University of New York