LAURA RODRIGUEZ
SACRAMENTO,CA
Summary
Proven Certified Medical Assistant with a track record of enhancing patient care and streamlining processes at Dignity Health, Mercy Medical Clinic. Skilled in HIPAA compliance, EKG interpretation, and delivering exceptional customer service. Demonstrated ability to improve patient satisfaction and cooperation through effective communication and compassionate engagement. Fluent in Spanish, ensuring inclusive patient communication and care. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
13
13
years of professional experience
Work History
Certified Medical Assistant & Administrative
Dignity Health, Mercy Medical Clinic
3941 J St. #260 & 3939 J St. #230, Sacramento, CA
08.2015 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Completed EKGs and other tests based on patient presentation in office.
Certified Medical Assistant & Administrative
Regional Cardiology Associates
3941 J Street #260, Sacramento, CA 95819
11.2011 - 08.2015
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Education
No Degree - Women's Studies
Cabrillo College
Aptos, CALicensed & Certified - Massage Therapist
National Holistic Institute
Sacramento, CA01.2022
Certification Medical Assistant & Administrative - Health Management And Clinical Assistance
Charles A. Jones Skills And Business Education Center
Sacramento, CA05.2004
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Electronic Health Records
- Vital Sign Monitoring
- Medical billing and coding
- Customer Service
- Reliable team player
- Sterilization techniques
- CPR
- Fluent in Spanish
- Medical terminology in Spanish
- Knowledge of EKG rhythm interpretation
Timeline
Certified Medical Assistant & Administrative
Dignity Health, Mercy Medical Clinic
08.2015 - Current
Certified Medical Assistant & Administrative
Regional Cardiology Associates
11.2011 - 08.2015
No Degree - Women's Studies
Cabrillo College
Licensed & Certified - Massage Therapist
National Holistic Institute
Certification Medical Assistant & Administrative - Health Management And Clinical Assistance
Charles A. Jones Skills And Business Education Center