Laura Rosete
Kurtistown,HI
Summary
Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Trustworthy and dedicated [Job Title] with [Number] years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
25
25
years of professional experience
Work History
Casher
Keaau Shell Food Mart
Kea‘au, HI
08.2020 - Current
- Upsold additional products and services to customers, increasing revenue.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Pharmacy Technician
Pharmerica Pharmacy LTC.
688 Kinoole Street Hilo
07.2013 - 09.2019
- Stocked, labeled, and inventoried medication to keep accurate records.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
Mina Pharmacy LTC.
Kiiauea Street Hilo, Hawaii
11.2009 - 07.2013
- Stocked, labeled, and inventoried medication to keep accurate records.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating .
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Coordinated verification and filling of more than 400 daily prescriptions in high-volume [Type] pharmacy environment.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Entered and processed patients' prescriptions into internal system.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Set up and modified patient profiles to include current medications and insurance details.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
Walmart
Hilo, HI
03.2003 - 11.2009
- Stocked, labeled, and inventoried medication to keep accurate records.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured, and compounded medications following standard procedures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume [Type] pharmacy environment.
- Resolved third-party billing, computer system and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Entered and processed patients' prescriptions into internal system.
- Set up and modified patient profiles to include current medications and insurance details.
- Counted and labeled prescriptions with correct item and quantity.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Collected co-payments or full payments from customers.
Customer Service Manager
Walmart
Hilo, HI
01.2002 - 03.2003
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Researched and corrected customer concerns to promote company loyalty.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Cashier
Walmart
Hilo, HI
11.1999 - 01.2002
- Assisted customers with returns, refunds and resolving transaction issues.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Performed cash, card and check transactions to complete customer purchases.
- Checked personal identifications during alcohol and tobacco sales.
- Operated cash register to record transactions accurately and efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed refunds and exchanges in accordance with company policy.
Cashier
J. Hara Store
Kurtistown, HI
01.1998 - 11.1999
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Checked personal identifications during alcohol and tobacco sales.
- Operated cash register to record transactions accurately and efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Hilo High School
Hilo, HI06.1979
Skills
- Guest Inquiries
- Product and Service Sales
- Credit and Cash Transactions
- Liquor Law Compliance
- Identification Checks
- Till Counting
- Money Handling
- Cleaning and Sanitizing
- Refunds and Exchanges
- Customer Service Excellence
- Customer Assistance
Timeline
Casher
Keaau Shell Food Mart
08.2020 - Current
Pharmacy Technician
Pharmerica Pharmacy LTC.
07.2013 - 09.2019
Pharmacy Technician
Mina Pharmacy LTC.
11.2009 - 07.2013
Pharmacy Technician
Walmart
03.2003 - 11.2009
Customer Service Manager
Walmart
01.2002 - 03.2003
Cashier
Walmart
11.1999 - 01.2002
Cashier
J. Hara Store
01.1998 - 11.1999
High School Diploma -
Hilo High School