Laura Rowland
Carrollton
Summary
Hairstylist at Great Clips, adept in professionalism, enhancing customer loyalty through empathetic service. Skilled in active listening and critical thinking. Exceptional people skills and teamwork, contributing to positive outcomes and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Great Clips
04.2021 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Cosmetologist - Cosmetology
Pjs
Crestwood, KY10.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- People skills
- Team player
Timeline
Customer Service Representative
Great Clips
04.2021 - 01.2025
Cosmetologist - Cosmetology
Pjs
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