Laura Roy
Henderson,KY
Summary
Detail-oriented Loan Processor with hands-on experience in mortgage processing, loan documentation review, income and asset verification, and compliance-driven environments. Proven ability to manage high-volume files, meet strict deadlines, and communicate effectively with borrowers, loan officers, and underwriters. Strong background in finance, healthcare billing, and regulated industries.
Overview
10
10
years of professional experience
Work History
Business Office Manager
Henderson Nursing And Rehabilitation Center
12.2024 - 01.2026
- Oversee Medicaid billing and collections in a regulated healthcare environment
- Review and submit financial documentation for eligibility and reimbursement
- Ensure compliance with state and federal guidelines
- Manage sensitive financial and personal records with strict confidentiality
Assistant Business Office Manager
Henderson Nursing And Rehabilitation Center
05.2023 - 12.2024
- Managed resident trust accounts and financial documentation
- Prepared and submitted Medicaid applications, ensuring accuracy and completeness
- Assisted with billing, collections, and daily operational tasks
- Maintained detailed records to support audits and compliance reviews
Account Manager
Mariner Finance
08.2022 - 03.2023
- Managed personal loan accounts and customer portfolios
- Collected and processed payments; maintained cash drawer accuracy
- Supported loan sales and ancillary insurance products
- Communicated with clients regarding account status and documentation
Loan Processor
Hometown Lenders
05.2021 - 06.2022
- Processed residential loan applications from intake through underwriting submission
- Requested, reviewed, and verified borrower documentation including income, assets, credit, and employment
- Coordinated ordering and review of titles, appraisals, and homeowner’s insurance (HOI)
- Communicated with borrowers, loan officers, and third parties to resolve missing or incomplete documentation
- Ensured loan files met internal guidelines and compliance standards prior to underwriting
- Maintained organized, audit-ready loan files while meeting tight closing deadlines
General Manager
Superior Auto
06.2020 - 05.2021
- Oversaw financing operations, loan documentation, and title processing
- Worked directly with underwriters to resolve loan conditions
- Managed collections, repossessions, and regulatory paperwork across KY & IN
- Led daily operations, staff management, and compliance oversight
Account Representative
Superior Auto
11.2019 - 07.2020
- Managed loan accounts, payments, and customer financing
- Processed title work and loan documentation
- Promoted to General Manager due to performance
Banker /Bank Supervisor
Ellis Park Race Course
02.2016 - 03.2018
- Managed daily banking operations, ensuring compliance with financial regulations and internal policies.
- Supervised cash handling procedures, minimizing discrepancies and enhancing security protocols.
- Trained new staff on banking systems and customer service best practices, improving team
- Managed large-volume cash transactions (up to $500K daily)
- Balanced and reconciled multiple cash drawers
Education
Associate of Science - Businesss And Medical Billing Credits
Henderson Community College
Henderson, KYSkills
- Medicaid billing
- Financial documentation
- Compliance oversight
- Record management
- Loan processing
- Collection strategies
- Operational efficiency
- Problem resolution
- Data entry accuracy
- Office management
- Credit and collections
Timeline
Business Office Manager
Henderson Nursing And Rehabilitation Center
12.2024 - 01.2026
Assistant Business Office Manager
Henderson Nursing And Rehabilitation Center
05.2023 - 12.2024
Account Manager
Mariner Finance
08.2022 - 03.2023
Loan Processor
Hometown Lenders
05.2021 - 06.2022
General Manager
Superior Auto
06.2020 - 05.2021
Account Representative
Superior Auto
11.2019 - 07.2020
Banker /Bank Supervisor
Ellis Park Race Course
02.2016 - 03.2018
Associate of Science - Businesss And Medical Billing Credits
Henderson Community College