LAURA BEHNE
Norman,OK
Summary
Healthcare Administration Professional experienced in managing operations for skilled nursing facilities. Achieved consistent resident census and effective Medicaid processing through strong leadership and operational management. Focused on enhancing resident satisfaction and fostering team development within healthcare environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Office Manager
SENIOR VILLAGE NURSING & REHAB CENTER
Blanchard, Oklahoma
09.2024 - Current
- Manage daily business office operations for a 50-bed skilled nursing facility maintaining an average census of 46 residents.
- Oversaw patient billing, accounts payable, cash receipts, deposits, resident trust funds, and accounts receivable to ensure timely financial management.
- Process monthly billing for Medicaid, Medicare, and private-pay residents.
- Coordinated collection efforts and monitored outstanding balances to optimize revenue cycle.
- Successfully manage more than 20 Medicaid-pending applications, assisting residents and families throughout the approval process.
- Maintain accurate financial and resident records in compliance with federal and state regulations.
- Collaborated with facility leadership to enhance operational efficiency and improve resident satisfaction.
Admissions Coordinator
SENIOR VILLAGE NURSING & REHAB CENTER
Blanchard, Oklahoma
09.2024 - Current
- Coordinated admissions and intake processes, ensuring smooth transitions for new residents.
- Served as liaison between residents, families, hospitals, and referral sources, facilitating clear communication and support.
- Ensure timely completion and accuracy of admission documentation.
- Supported occupancy goals by delivering exceptional customer service and effective communication.
- Coordinate admissions and intake processes for new residents.
Certified Nursing Assistant (CNA)
Senior Village Nursing & Rehab Center
04.2019 - 09.2023
- Delivered compassionate care and assistance with activities of daily living, enhancing resident well-being.
- Ensured resident safety, dignity, and comfort in long-term care environment through attentive support.
- Respond appropriately to resident needs and emergency situations.
- Responded promptly to resident needs and emergencies, ensuring immediate care and safety.
Human Resources Coordinator
SENIOR VILLAGE HEALTHCARE CENTER
Norman, Oklahoma
05.2020 - 09.2024
- Coordinated recruitment, interviewing, hiring, and onboarding activities to ensure a seamless integration of new hires.
- Administered employee insurance benefits, vacation tracking, and onboarding programs for a workforce of 48 employees.
- Administered employee insurance benefits and tracked vacation while overseeing onboarding programs for a workforce of 48 employees.
- Guided employees through benefits options, policy interpretation, and workplace concerns to enhance employee understanding and satisfaction.
- Assisted employees with benefits, policy interpretation, and workplace concerns.
- Maintained confidential personnel records and ensured compliance with company policies and employment regulations.
Payroll Clerk
SENIOR VILLAGE HEALTHCARE CENTER
Norman, Oklahoma
05.2020 - 09.2024
- Processed payroll and verified accuracy of employee time records to ensure timely payment.
- Maintained payroll records, attendance data, and leave balances to support accurate payroll processing.
- Handled payroll inquiries and employment verification requests to provide timely support to employees.
- Ensured confidentiality of employee and financial information.
Staffing Coordinator / On-Call Scheduler
SENIOR VILLAGE HEALTHCARE CENTER
Norman, Oklahoma
05.2020 - 09.2024
- Managed employee schedules to ensure optimal staffing levels during peak and off-peak hours.
- Coordinated emergency staffing coverage and on-call scheduling to minimize service disruptions.
- Collaborated with department leaders to meet workforce needs efficiently.
- Prepared staffing reports and maintained scheduling records to support data-driven staffing decisions.
- Prepared staffing reports and maintained scheduling records.
Social Services Coordinator / Activities Director
SENIOR VILLAGE HEALTHCARE CENTER
Norman, Oklahoma
11.2019 - 03.2023
- Coordinated resident support services and community resources to enhance access and improve overall well-being.
- Assisted residents and families with care planning and social service needs, ensuring tailored support for individual circumstances.
- Assisted residents and families with care planning and social service needs.
- Promoted resident engagement and quality-of-life initiatives, fostering a vibrant community atmosphere and enhancing resident satisfaction.
- Maintained communication with interdisciplinary teams to support resident well-being.
Assistant Store Manager
DOLLAR GENERAL
08.2018 - 04.2019
- Assisted with daily store operations, inventory management, and staff supervision to ensure efficient workflow.
- Managed customer service, cash handling, and merchandising activities to enhance customer experience.
- Supported employee training and performance development by facilitating onboarding and skills enhancement.
- Supported employee training and performance development.
Owner & Operator
BELS CLEANING & HANDYMAN SERVICES
09.2014 - 09.2018
- Managed daily business operations, scheduling, budgeting, and customer relations.
- Negotiated vendor and client agreements.
- Developed marketing initiatives and maintained customer satisfaction.
- Implemented cost-control strategies while growing the business.
Education
High School Diploma -
Windell Christian Academy
Palm Bay, FloridaSkills
- Business Office Management
- Financial Reporting
- Billing management
- Accounts Receivable & Collections
- Compliance management
- Records Management
- Workforce management
- Onboarding and training
- Staff Development
- Team Leadership
- Admissions Coordination
- Customer Service Excellence
- Resident & Family Relations
- Compensation Management
- Medicaid billing
- Effective communication
- Problem solving
- Time management
- Administrative support
Certification
Certified Nursing Assistant (CNA)
Timeline
Business Office Manager
SENIOR VILLAGE NURSING & REHAB CENTER
09.2024 - Current
Admissions Coordinator
SENIOR VILLAGE NURSING & REHAB CENTER
09.2024 - Current
Human Resources Coordinator
SENIOR VILLAGE HEALTHCARE CENTER
05.2020 - 09.2024
Payroll Clerk
SENIOR VILLAGE HEALTHCARE CENTER
05.2020 - 09.2024
Staffing Coordinator / On-Call Scheduler
SENIOR VILLAGE HEALTHCARE CENTER
05.2020 - 09.2024
Social Services Coordinator / Activities Director
SENIOR VILLAGE HEALTHCARE CENTER
11.2019 - 03.2023
Certified Nursing Assistant (CNA)
Senior Village Nursing & Rehab Center
04.2019 - 09.2023
Assistant Store Manager
DOLLAR GENERAL
08.2018 - 04.2019
Owner & Operator
BELS CLEANING & HANDYMAN SERVICES
09.2014 - 09.2018
High School Diploma -
Windell Christian Academy