LAURA R. WHITE
Cypress
Summary
Organized professional with extensive experience in client coordination and logistical management. Demonstrated success in improving member satisfaction through effective problem resolution and support strategies. Dedicated to creating a positive work environment by ensuring seamless transitions and promoting collaboration.
Overview
4
4
years of professional experience
Work History
Relocation Consultant
Berger Allied Moving & Storage
Houston
12.2024 - Current
- Coordinated relocation logistics for clients, ensuring timely and organized local and interstate moves.
- Managed office and laboratory relocations, facilitating smooth transitions to minimize disruption.
- Facilitated hospital moves, prioritizing safety and efficiency throughout the process.
- Oversaw school relocations with detailed planning and execution, enhancing stakeholder satisfaction.
MEMBER SERVICES REPRESENTATIVE II
Liberty Dental Plan
Oklahoma City
11.2023 - 11.2024
- Resolved member issues and escalations promptly, enhancing member satisfaction and trust.
- Educated members and offices on dental plans, including Medicaid and Medicare, facilitating informed decision-making.
- Responded to member and office inquiries via phone queue, ensuring clarity and professionalism in all communications.
- Verify insurance for members and dental offices using Meditrac and CRM Salesforce.
REGISTERED DENTAL ASSISTANT/OFFICE ASSISTANT
HDentaL DDS
Cypress
08.2022 - 11.2023
- Scheduled appointments and verified insurance coverage for patients using Dentrix software.
- Prepared patients for dental treatment while ensuring compliance with HIPAA regulations.
- Protect patients and employees by adhering to infection control policies.
- Followed up on insurance claims, pre-authorizations, and referrals to ensure timely processing.
Education
Registered Dental Assistance License -
Cypress Dental Assisting School
Cypress, TX06-2022
High School Diploma -
Cypress Falls High School
Houston, TXSkills
- Client coordination
- Customer relationship management
- Complaint handling
- Client advocacy
- Problem-solving skills
- Critical thinking
- Adaptability
- Attention to detail
- Effective communication
- Verbal communication
- Active listening
- Collaboration
Timeline
Relocation Consultant
Berger Allied Moving & Storage
12.2024 - Current
MEMBER SERVICES REPRESENTATIVE II
Liberty Dental Plan
11.2023 - 11.2024
REGISTERED DENTAL ASSISTANT/OFFICE ASSISTANT
HDentaL DDS
08.2022 - 11.2023
Registered Dental Assistance License -
Cypress Dental Assisting School
High School Diploma -
Cypress Falls High School