LAURA SALAZAR
Helotes
Summary
Dynamic Executive Assistant with a proven track record at USAA Federal Savings Bank, adept at logistics and schedule management. Recognized for enhancing productivity through process improvements and effective communication. Skilled in Microsoft Office 365 and maintaining confidentiality, I excel in coordinating travel arrangements and supporting high-level executives with meticulous attention to detail.
Overview
43
43
years of professional experience
Work History
Executive Associate
UT San Antonio
San Antonio
08.2025 - Current
- Organized and processed confidential documents to ensure compliance with company policies.
- Facilitated communication between departments to streamline project workflows effectively.
- Drafted correspondence and reports, maintaining clarity and professionalism in communication.
- Maintained files and records, ensuring easy access to information for team members.
- Collaborated with cross-functional teams to support strategic initiatives and projects efficiently.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Processed invoices for payment according to established procedures.
- Maintained an organized filing system for all incoming and outgoing correspondence.
- Conducted research on various topics related to the organization's objectives.
- Developed written communication materials such as letters, memos, emails, presentations, and other documents.
- Collaborated with external vendors to obtain competitive quotes on products or services needed by the organization.
- Handled confidential information with discretion and tactfulness.
- Managed daily office operations such as ordering supplies and maintaining equipment inventory levels.
- Facilitated communication between internal departments to ensure efficient operations.
- Managed daily invoices, reports and proposals.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Managed and tracked expenses to meet company budget requirements.
- Leveraged word processing software to create proposals, letters and memos.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Delivered optimal administrative, customer service and case management support.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Grade Report Secretary
Northside Independent Sch District
San Antonio
07.2022 - 07.2025
- Received and screened telephone calls, visitors and incoming correspondence.
- Composed and proofread correspondence, reports and confidential documents.
- Checked for misfiled charts and refiled according to filing system.
- Prioritized busy workload to organize time and complete tasks to schedule.
- Directed visitors to appropriate locations or personnel.
- Adhered to confidentiality procedures to protect sensitive data and information.
- Assisted visitors by answering questions or providing policy and procedure information.
- Performed basic administrative tasks to support office workflow.
- Updated office calendar with new meetings, events and appointments to avoid overbooking.
- Proofread business documents to check spelling, grammar, and compliance with office policies.
- Copied and distributed printed material to meet office needs.
- Scheduled, confirmed and rearranged internal meetings.
- Used advanced Microsoft Word skills to compose, prepare and edit correspondence.
- Adapted to business' administrative needs to facilitate productive workflow.
- Create and run reports pertaining to different student information and needs.
- Maintain grade database for school and make changes when necessary.
Executive Assistant
USAA Federal Savings Bank
San Antonio
07.1994 - 07.2022
- Supported new and ongoing projects, analyzed data and performed administrative tasks for executive staff.
- Planned and scheduled meetings to improve communication between executives and customers.
- Drafted and proofread correspondence and reports for professionally issued communications.
- Managed and coordinated complex calendars and logistics for travel and on-site meetings.
- Scheduled business, personal and weekend events according to departmental needs and personal requests.
- Planned and supervised executive air travel, hotel accommodations and meeting agendas.
- Processed Word documents and created spreadsheets for data analysis.
- Filtered incoming phone calls and emails escalating only highest priority inquiries to executive leadership.
- Researched executive business operations to compile information into detailed reports.
- Organized computer files, sensitive documents and home office supplies.
- Saved $[Amount] annually from executive personal budget reviewing expenses, identifying overcharges and negotiating with vendors.
- Coordinated catering, decorative arrangements and guest logistics for dinner parties, casual gatherings and large formal affairs.
- Maintained personal executive budget details and coordinated spending for events, business travel and meetings.
- Implemented new office procedures to increase productivity and improve workflow.
Executive Administrative Assistant
San Antonio Credit Union
San Antonio
06.1991 - 06.1994
- Organized computer files, sensitive documents and home office supplies.
- Drafted and edited correspondence, reports and presentations for senior business leaders.
- Planned and supervised executive air travel, hotel accommodations and meeting agendas.
- Supported executives with project coordination, data analysis and administrative assistance.
- Drafted and edited correspondence, reports and presentations for managerial staff.
- Scheduled business, personal and weekend events according to departmental needs and personal requests.
- Researched executive business operations to compile information into detailed reports.
- Developed project schedules, allocated resources and coordinated team efforts to meet company targets.
- Scheduled meetings and conference calls, including planning and set-up, agenda preparation and minutes documentation.
- Met deadlines and managed priorities in changing environment with minimal oversight.
Executive Assistant
The Bank of San Antonio
San Antonio
06.1984 - 06.1991
- Supported new and ongoing projects, analyzed data and performed administrative tasks for executive staff.
- Drafted and proofread correspondence and reports for professionally issued communications.
- Planned and scheduled meetings to improve communication between executives and customers.
- Organized computer files, sensitive documents and home office supplies.
- Negotiated preferred memberships and rates before booking hotels and airlines, decreasing travel costs.
- Implemented new office procedures to increase productivity and improve workflow.
- Coordinated catering, decorative arrangements and guest logistics for dinner parties, casual gatherings and large formal affairs.
- Processed Word documents and created spreadsheets for data analysis.
File Clerk
The Bank of San Antonio
San Antonio
01.1983 - 06.1984
- Collected documents to be filed from departments and staff.
- Sorted, organized and maintained office records.
- Audited files to identify missing or misfiled items and restored files to proper locations and states.
- Created new files for projects and special initiatives.
- Kept file documents well organized by removing staples and updating labels.
- Answered questions about records or files.
Education
Associate of Arts - Human Resources
Western International University
Phoenix, AZSkills
- Problem resolution
- Logistics and schedule management
- Process improvements
- Meeting minutes and agendas
- Interpersonal communication
- Prepare correspondence
- Maintain filing systems
- Shopping services
- Schedule management
- Administrative support
- Manage executive schedules
- Coordinate travel arrangements
- Meeting support
- Arrange business meetings
- Efficient in Microsoft Office 365
- Travel coordination
- Microsoft Word
- Document management
- Invoice processing
- Cross-functional collaboration
- Office administration
- Effective communication
- Attention to detail
- Time management
- Confidentiality adherence
- Meeting coordination
- Spreadsheet tracking
- Resourceful
- Meticulous attention to detail
- Email management
- Self-starter
- Proper phone etiquette
- Software knowledge
- File organization
- Document preparation
- Scheduling
- Customer service
Timeline
Executive Associate
UT San Antonio
08.2025 - Current
Grade Report Secretary
Northside Independent Sch District
07.2022 - 07.2025
Executive Assistant
USAA Federal Savings Bank
07.1994 - 07.2022
Executive Administrative Assistant
San Antonio Credit Union
06.1991 - 06.1994
Executive Assistant
The Bank of San Antonio
06.1984 - 06.1991
File Clerk
The Bank of San Antonio
01.1983 - 06.1984
Associate of Arts - Human Resources
Western International University