Laura Sanchez
Miami,FL
Summary
Skilled Call Center Agent with demonstrated experience in customer service and technical support roles. Possess strong communication skills, ability to handle high-pressure situations, and commitment to provide outstanding customer satisfaction. In previous positions, provided solution-focused assistance while maintaining positive attitude, contributing to improved team morale and customer retention rates.
Overview
26
26
years of professional experience
Work History
Call Center Agent
Clínica Las Mercedes
Virginia Gardens , FL
04.2025 - Current
- Answer telephones promptly and professionally
- Route incoming calls to appropriate departments or personnel.
- Answering routine patient questions related to office activities.
- Informing of telephone calls or using interoffice communication equipment.
- Relay or route written or verbal messages.
- Place telephone calls to patient to confirm appointments for the next day.
- Verifies insurance eligibility.
- Calls to confirm appointments for the next day with patients.
- Proficient in EMR such as MDVita2000.
- Performs other assigned duties as directed by the Manager.
Secretary's Assistant
Ferrasa
02.1999 - 12.2021
- Maintained inventory of office supplies and placed orders when necessary.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
Secretariado General -
Universidad SENA
Medellín, ColombiaSkills
- Office administration
- Document management
- Appointment scheduling
- Customer service
- Data entry
- Communication skills
- Problem solving
- Time management
- Conflict mediation
- Upselling techniques
- Administrative and office support
- Team collaboration
- Negotiation skills
- Call quality
- Order processing
Languages
Spanish
Native/ Bilingual
Timeline
Call Center Agent
Clínica Las Mercedes
04.2025 - Current
Secretary's Assistant
Ferrasa
02.1999 - 12.2021
Secretariado General -
Universidad SENA