Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Laura Sánchez

Miami,
The difference between who you are and who you want to be is what you do.
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Laura Sánchez

Summary

Ambitious communications and media relations journalist bringing 3 years of experience. Hardworking and reliable with an entrepreneurial spirit and passion for developing and reporting engaging content. Versed in writing and editing for multiple digital media platforms, social media and online platforms. Looking to transition my skills into a reputable organization in order to achieve my professional and company goals.

Overview

5
years of professional experience

Work History

Aetna
Plantation

Senior Analyst
08.2019 - 04.2022

Job overview

  • Managed an average of 15 to 20 escalated cases between the operation services department and the claims department.
  • Handled high-priority requests from U.S. and overseas members and providers.
  • Worked with account executives to create and implement new workflows on existing accounts in order to achieve client/member satisfaction.
  • Generated daily claim reports.
  • Communicated directly with Human Resources department to update eligibility files.
  • Conducted over 4 weekly meetings with clients to review urgent cases and follow up on upcoming projects.
  • Prepared and directed training presentations about executive accounts for new hires.
  • Proposed methods to continually identify, analyze and fix constraints and challenges.

W Radio Colombia
Miami

Assistant Producer
09.2021 - 10.2021

Job overview

  • Researched, developed and pitched stories that reflected unique sensibilities of W Radio.
  • Coordinated with producers and on-air talent to create program content, new ideas and segments.
  • Ensured everything ran on schedule while the show was on-air.
  • Created supporting documents for each on-air talent that included a biography of the talent and the purpose of the interview.
  • Generated leads through cold calling, networking and social media.

Univision Communications Inc.
Miami

Multimedia Producer
09.2020 - 12.2020

Job overview

  • Assisted with scriptwriting for local markets across the US.
  • Recorded VOs for several Univision markets.
  • Worked on the 2020 elections production team.
  • Used Adobe software to create social cards and promos for Instagram, Twitter and Facebook.
  • Created content for STEP and Univision's TikTok and Instagram accounts.
  • Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.

Aetna
Sunrise

Customer Service Representative Specialist
08.2017 - 08.2019

Job overview

  • Assisted members and providers with claim status information, benefit coverage interpretation and plan eligibility.
  • Supported direct supervisor with escalated cases.
  • Mentored newly hired trainees.
  • Managed urgent claims and letters of authorization.
  • Processed member/provider complaints and appeals.
  • Daily monitoring of individual cases on task list.

Press Multimedia
Miami

Intern Editor
10.2016 - 03.2017

Job overview

  • Checked reference sources to verify dates, facts and statistics.
  • Selected and edited photos for use in diverse projects.
  • Assigned stories, led content development meetings and reviewed completed stories to guide execution of concepts and tone.
  • Posted and promoted articles on social media platforms to engage target audience.
  • Pitched content strategies and managed asset acquisition.

Education

Florida International University
Miami

Bachelor of Arts from Broadcast Journalism
12.2020

Miami Dade College
Miami

Associate of Arts from Journalism
12.2015

Skills

  • Account servicing skills
  • Relationship building and management
  • Customer relations
  • Story development
  • Video editing
  • Strong graphic and visual sense
  • Exceptional writer

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Intermediate (B1)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Producer

W Radio Colombia
09.2021 - 10.2021

Multimedia Producer

Univision Communications Inc.
09.2020 - 12.2020

Senior Analyst

Aetna
08.2019 - 04.2022

Customer Service Representative Specialist

Aetna
08.2017 - 08.2019

Intern Editor

Press Multimedia
10.2016 - 03.2017

Florida International University

Bachelor of Arts from Broadcast Journalism

Miami Dade College

Associate of Arts from Journalism

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Laura Sánchez