Laura Sanders

Manage incoming and outgoing mail and email correspondence. Respond to customer inquiries via phone and email regarding billing, registrations, state aid and schedule changes. Track and enter state aid certificates and process related payments, process weekly billing and maintain organized financial records. Prepare and distribute weekly schedules and bus routes to site aides and partner schools. Coordinated schedule updates and communication changes to schools in a timely manner. Provide cross-departmental support by assisting coworkers during absences. Assist office manager with administrative tasks and special projects

• Distribute repair orders received from Service Advisors to the proper technician based on work required and skill level of technician in a timely manner. Review the daily schedule and update the call center of any work delays or technician absences to avoid excessive wait times. Ensure the technician’s efficiency is at minimum standard by comprising daily booked time reports. Prepare repair orders for all new and used car inspections. Update the new and used car managers of completed inspections and any delays. Process all purchase orders from vendors. Comprise reports of any rentals that are needed over 2 days due to parts delays or length of work. Assist Service Manage with any delegated task.

• Greet customers and offer excellent customer service from intake to release of their vehicles, determine and diagnose car issues based on customer description and vehicle condition, translate customer-reported problems to actionable work orders for technicians to complete, order necessary parts from suppliers and double-check that they are delivered to technicians, dispatch work orders to technicians, ensure that automotive work provided to customers meets company quality standards and is performed in a timely manner, invoice and collect payment from customers for services rendered, handle and resolve customer complaints regarding services, maintain customer records and enter data into computer databases, create technician and advisor schedules.

• Manage over 50 Fedex Freight locations, enter, confirm and track all daily orders, prepare invoices, send Fedex the updated parts information upon request, answer questions regarding part availability and pricing, assist part's dealers with account information (i.e back-ordered parts), troubleshoot with Fedex to find the necessary parts needed for their specific vehicle and maintain a friendly yet professional relationship with customers, part's dealers and staff.

• Personally, assist the owner when he is in the office with tasks of organizing calendars, daily tasks, manage phone calls and take messages when necessary. Compile reports and compose requested documents for staff. Manage over 40 accounts, enter, confirm and track customers’ orders, prepare contract balance reports, send customers updated product documentation upon request, answer questions regarding product availability and pricing, assist sales staff with account information (i.e. customer’s order history), troubleshoot customers order issues and concerns, and maintain a professional and friendly relationship with all customers.

• Entered 18,000–25,000 transactions per pay period, prepared audit reports for accounts; maintained policy status for all new and existing policies, maintained and organized office and insurance supplies, updated all insurance literature for health, life, and long term products as needed, tracked agents supply usage, created weekly reports of agents’ productivity, prepared weekly products kits for agents, updated agents of new insurance products, prepared requested literature for our customers informing them of our products offered, prepared supplies for insurance seminars held on-site as wells as off-site locations, performed receptionist duties for breaks and vacations, prepared training materials for new employees, and assisted office manager with special projects.