Dynamic Strategic Account Manager with over 13 years of experience generating sales growth and account development in the Mid-Atlantic region for Royal Caribbean. Renowned for exceptional presentation and public speaking skills, brand training, and proficiency in platforms that drive revenue. Resourceful relationship builder skilled in fostering collaboration between internal teams and external B2B clients, ensuring alignment with strategic account objectives to achieve revenue goals. Committed to understanding customer needs through proactive engagement and attentive service, establishing strong connections with key decision-makers to support overall sales volume demands.
Work History
Strategic Account Manager
13 Years
Royal Caribbean Group | 08.2012 - 08.2025
Planned and executed marketing initiatives with assigned accounts to support achievement of aggressive annual revenue goals for 200 accounts within database.
Managed travel partner relationships through qualified discovery questions and authentic engagement with each unique business model.
Executed and tracked partner initiatives to maximize brand exposure, increase brand share, and drive sales.
Developed marketing materials for focus products and high-need sailings to support promotional efforts.
Analyzed weekly, quarterly, and yearly Salesforce and Power BI reporting to benchmark success, identify sales opportunities, and support forecasting decisions.
Inspired new-to-cruise and new-to-brand travel advisors with structured encouragement and recognition to reinforce brand confidence.
Planned and facilitated creative training content and delivery, coordinating ship tours as part of training programs.
Managed priority-account incentives by allocating booking bonuses from empowerment budget.
Coordinated regional projects with local vendors and travel suppliers to support on-time, organized execution.
Territory Management of seventeen Face to Face appointments per week, including 1:1 financial review, small group meetings and ‘coffee-talks.’
Strategize with National Accounts team to uncover agency potential and customize consortium trainings.
Manage and grow a $14M territory.
Professional Strength and Accomplishments -President’s Challenge Award Winner 2022,2021 and 2018 Northeast Rockstar Award, 2016.
Monitored sales performance metrics to achieve strategic account objectives.
Director of Business Development
2 Months
Travel Destinations Management Group, Inc. | 05.2012 - 07.2012
Train and onboard new BDM. Assist with account transitions, goal setting, lead generation, product portfolio, sales presentations, cold calling, and appointments.
Identify new opportunities to bid for corporate travel contracts and meeting services through diligent prospecting and networking.
Increased client portfolio by 10% within 9 months.
Professional Strengths and Accomplishments-Promotion to Director within first year
Business Development Manager
10 Months
Travel Destinations Management Group, Inc. | 06.2011 - 04.2012
Foster relationships with travel and technology vendors to leverage strategic partnerships.
Close C-level executives on the value of our services through RFP response, ROI analysis, and sales pitches.
Maintain database with Salesforce by tracking leads, managing follow-up tasks and pipeline opportunities.
District Sales Manager
3 Years 11 Months
Collette Vacations | 01.2007 - 12.2010
Conduct fifteen in-person appointments per week, including 1:1 business reviews, travel agency trainings and consumer presentations.
Educate travel advisors on brand differentiators, itineraries, ideal client demographics and brand positioning within the marketplace.
Create awareness for current promotions and sales incentives.
Analyze weekly sales reports from Pivotal database to monitor account activity and growth.
Achieved top sales, and an option to pick my 2010 FAM trip to Australia and New Zealand.
Education
Bachelor of Science Degree - Advertising/Marketing concentration
Towson University | 01.2004
Skills
Client relationship building
Pricing strategy
Sales presentations
Pipeline management
Sales training
Sales strategy development
Sales negotiations
Performance tracking
Accomplishments
Royal Caribbean, President's Challenge Winner in 2018, 2021, and 2022.
Northeast Sales Rock Star Award in 2016.
Affiliations
Bons Vivants of Baltimore Travel Networking Group Board Member, President, Co-President roles since 2007.
Volunteer Work
Facilitated community outreach to expand participation and support for the SPCA of Maryland.
SPCA Volunteer and ‘Dog Deputy 2’ in Hampden/Balt, MD, 2022-2025.
References
Professional references are available, upon request.
Timeline
Strategic Account Manager
Royal Caribbean Group
08.2012 - 08.2025Read More
Director of Business Development
Travel Destinations Management Group, Inc.
05.2012 - 07.2012Read More
Business Development Manager
Travel Destinations Management Group, Inc.
06.2011 - 04.2012Read More
District Sales Manager
Collette Vacations
01.2007 - 12.2010Read More
Towson University
Bachelor of Science Degree from Advertising/Marketing concentration